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University of Illinois Hospital Health Sciences System - Customer Service Associate Resume Example

Ocrlas Eschanz
XXXX XXXXXXXXX XXXXXX, Chicago Ridge, IL 60415 XXXX XXXXXXXXX XXXXXX, 60415, Chicago Ridge IL
XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Attentive Customer Service Representative with ten years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. 

Skills
  • Types 35-40 WPM 
  • POS systems knowledge 
  • Strong Interpersonal skills
  • Credit Card Transactions 
  • Cash Handling and Management 
  • People-Oriented 
  • Detailed-Oriented
  • Active listening skills
  • Goal- oriented 
  • Fast learner 
  • Highly Dependable 
  • Excellent attention to detail. 
  • Clerical ( Typing, Scanning, Copying)
Experience
Customer Service Associate 08/2013 to Current
University of Illinois Hospital & Health Sciences System - Chicago, IL
  • Develop and maintain positive relations with clients, customers, managers and all departments to ensure a seamless and successful experience of excellent service.
  • Effective in prioritizing work assignments, consistently manages time, maintain record logs, file documents, and emulate the concept of customer service needs in using available resources and problem-solving abilities.
  • Remain courteous and calm always even during moments of intense customer displeasure.
  • Ability to make effective decision by analyzing information and considering priorities.
  • Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service.
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Excel in listening to customer needs, solutions that provide value to the customer.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Perform clerical tasks such as typing, filing, and scanning. .
Client Service Associate 08/2012 to 08/2013
Chicago Zoological Society - Brookfield, IL
  • Comfortable in conversing with individuals from a variety of backgrounds and at all business levels.
  • Positively accepts and provides excellent service tailored to each customer situation.
  • Responsible for managing priorities and plan activities in advance, and overseeing all aspects of employees work assignments.
  • Demonstrated ability to provide relevant information to customers regarding current sales and products.
  • Continues improving business processes, aligning service, while consistently meeting project goals.
  • Maintains a level of production that is sufficient to accomplish full range of assign duties.
Assistant Manager 04/2005 to 07/2012
Godfathers Restaurant & Bar - Chicago, IL
  • Oversee and manage all areas of the restaurant and final decisions on matters of importance to guest service.
  • Maintain a precise & up-to-date plan of restaurant staffing needs.
  • Prepare schedules and ensure that the restaurant is staffed for all shifts and job training.
  • Order supplies, tracked shipments and maintained inventory reports.
  • Adhered to restaurant standards and service levels to increase guest experience, serving great tasting food, beverage, supply, utility and labor costs.
  • Communicate changes in company rules and procedures and mentor staff to improve performance and efficiency.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Greet and seat guests, and present menus and wine lists.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Resolve customer complaints regarding food service.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Concession Supervisor 07/2001 to 03/2005
Levy Restaurant - Chicago, IL
  • Responsible of creating schedule to meet staffing needs based on a projected number of visitors to the venue.
  • Responsible for handling the day's receipts, and retrieving money from cash drawer.
  • Trained & supervised employees of opening &closing operation procedures, maintain clean work area, safe food handling procedures to understand and comply with all applicable health codes and regulations.
  • Ability to provide great customer experience, deliver great tasting food and outstanding service,.
  • Responsible of ordering supplies, maintaining stock and inventory reports.
  • Maintain a level of professionalism always to help team reach common goals.
  • Hands on experience in up-selling products and services.
  • Collected customer feedback and process changes.
Education
Westwood College May 2015 Chicago, IL
Associate of Applied Science:

Major Criminal Justice 

  • GPA 3.0.
J. sterling Morton West High School Jun 1998 Berwyn, IL
High School Diploma:

General Studies 

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Resume Details

This is a real resume for a Customer Service Associate in Chicago Ridge, Illinois with experience working for such companies as University Of Illinois Hospital Health Sciences System, Chicago Zoological Society, Godfathers Restaurant Bar. This is one of the hundreds of Customer Service Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Associate resume.

Previous Companies:

  • University of Illinois Hospital Health Sciences System
  • Chicago Zoological Society
  • Godfathers Restaurant Bar

Previous Job Positions:

  • Customer Service Associate
  • Client Service Associate
  • Assistant Manager

Schools:

  • Westwood College
  • J. sterling Morton West High School

Level of Education:

  • Associate of Applied Science
  • High School Diploma

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