TCA Consulting Group Novitex - Customer Service Associate Resume Example

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Brooklyn Henderson

XXX XXXXXXXX XXXXXX, Hartford, CT 06112

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXX

Objective

To obtain an entry level position in a secure and well established company, which will allow professional growth while working.

Skills

Experience

Customer Service Associate Dec 2014－Jan 2015 TCA Consulting Group @ Novitex － Windsor, CT

Opened mail manually;
Prepared mail for scanning;
Assembled document batches;
Performed scanning and imaging tasks;
Identified, classified and sorted documents;
Performed data entry task from a paper and/or document image;
Utilized system functions to perform data look-up and validation;
High volume sorting, analyzing, indexing, of insurance, legal and financial documents;
Identified, classified, and sorted documents electronically; and
Update computer records on multiple local databases.

Office Manager Feb 2014－Nov 2014 McGee for State Represntative － Hartford, CT

Managed day-to-day operations of campaign office;
Coordinated with Campaign Manager and Volunteer Coordinator;
Made phone calls to voters and to recruit volunteers;
Managed Connecticut Voter Activation Network, inventory and stock of campaign supplies; and
Lead weekly briefings to entire campaign.

Transportation Assistant Aug 2013－Jan 2014 Delta T Group @ CREC Transportation － Hartford, CT

Served as a customer service representative to parents and schools districts with transportation needs
Served as liaison between parents, schools and transportation providers;
Resolved logistical issues to ensure safe and timely transportation, processing transportation change requests and complaints by from parents and schools; and
Maintained records for transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports and assisting with CHOICE (K-3) students.

Office Manager Feb 2011－Nov 2012 McGee for State Representative － Hartford, CT

Managed day-to-day operations of campaign office;
Coordinated with Campaign Manager and Volunteer Coordinator;
Made phone calls to voters and to recruit volunteers; Managed Connecticut Voter Activation Network, inventory and stock of campaign supplies; and
Lead weekly briefings to entire campaign.

Service Desk Clerk Feb 2011－Jul 2012 Super Stop & Shop － Bloomfield, CT

Provided friendly and courteous service to customers at the front end and Service desk of store
Scanned purchases, replenish materials at each register, bagging groceries, completing customer transactions (i.e.Western Union, check cashing, lottery, etc.); and
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Virtual Customer Service Representative Jun 2009－Jan 2011 ENK Professionals － Atlanta, GA

Handled incoming customer inquiries and sales;
Contracted with several companies (i.e.Disney Travel, T-Mobile) as a Virtual Customer Care Representative which entailed working from home by connecting to ENK's main portal;
Placed orders, returns, account changes, appointment setting, and basic customer inquiries; and
Daily quotas of 100+ calls a day was also expected by the VCCR.

Education