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TCA Consulting Group Novitex - Customer Service Associate Resume Example

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Brooklyn Henderson

To obtain an entry level position in a secure and well established company, which will allow professional growth while working.
  • Customer and Personal Service
  • Active Listening
  • Time Management
  • Active Learning
Customer Service Associate Dec 2014Jan 2015 TCA Consulting Group @ Novitex Windsor, CT
  • Opened mail manually;
  • Prepared mail for scanning; 
  • Assembled document batches; 
  • Performed scanning and imaging tasks; 
  • Identified, classified and sorted documents; 
  • Performed data entry task from a paper and/or document image; 
  • Utilized system functions to perform data look-up and validation; 
  • High volume sorting, analyzing, indexing, of insurance, legal and financial documents; 
  • Identified, classified, and sorted documents electronically; and 
  • Update computer records on multiple local databases.
Office Manager Feb 2014Nov 2014 McGee for State Represntative Hartford, CT
  • Managed day-to-day operations of campaign office;
  • Coordinated with Campaign Manager and Volunteer Coordinator;
  • Made phone calls to voters and to recruit volunteers; 
  • Managed Connecticut Voter Activation Network, inventory and stock of campaign supplies; and 
  • Lead weekly briefings to entire campaign.
Transportation Assistant Aug 2013Jan 2014 Delta T Group @ CREC Transportation Hartford, CT
  • Served as a customer service representative to parents and schools districts with transportation needs
  • Served as liaison between parents, schools and transportation providers;
  • Resolved logistical issues to ensure safe and timely transportation, processing transportation change requests and complaints by from parents and schools; and
  • Maintained records for transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports and assisting with CHOICE (K-3) students.
Office Manager Feb 2011Nov 2012 McGee for State Representative Hartford, CT
  • Managed day-to-day operations of campaign office;
  • Coordinated with Campaign Manager and Volunteer Coordinator; 
  • Made phone calls to voters and to recruit volunteers; Managed Connecticut Voter Activation Network, inventory and stock of campaign supplies; and 
  • Lead weekly briefings to entire campaign.
Service Desk Clerk Feb 2011Jul 2012 Super Stop & Shop Bloomfield, CT
  • Provided friendly and courteous service to customers at the front end and Service desk of store
  • Scanned purchases, replenish materials at each register, bagging groceries, completing customer transactions (i.e.Western Union, check cashing, lottery, etc.); and
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Virtual Customer Service Representative Jun 2009Jan 2011 ENK Professionals Atlanta, GA
  • Handled incoming customer inquiries and sales;
  • Contracted with several companies (i.e.Disney Travel, T-Mobile) as a Virtual Customer Care Representative which entailed working from home by connecting to ENK's main portal;
  • Placed orders, returns, account changes, appointment setting, and basic customer inquiries; and
  • Daily quotas of 100+ calls a day was also expected by the VCCR.
High School Diploma William Hall School Hartford, CT
Medical Assistant Program Sawyer School of Business Hartford, CT
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Resume Details

This is a real resume for a Customer Service Associate in Hartford, Connecticut with experience working for such companies as Tca Consulting Group Novitex, Mcgee For State Represntative, Delta T Group Crec Transportation. This is one of the hundreds of Customer Service Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Associate resume.

Previous Companies:

  • TCA Consulting Group Novitex
  • McGee for State Represntative
  • Delta T Group CREC Transportation

Previous Job Positions:

  • Customer Service Associate
  • Office Manager
  • Transportation Assistant
  • Service Desk Clerk
  • Virtual Customer Service Representative


  • William Hall School
  • Sawyer School of Business

Level of Education:

  • High School Diploma
  • Medical Assistant Program

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