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Convergys - Customer Service and Resolutions Expert Resume Example

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Samuel Lewis
XXXX XX XXXXXX XXX , South Jordan , UT 84095 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Experienced Manager with three years of restaurant management experience and training. Demonstrates Leadership through boosting employee morale and patience through basic walkthroughs of corporate work policies and procedures. Provides excellent knowledge of services and products and specializes in training others in work duties.
Skills
  • Education and Training
  • Writing
  • Time Management
  • Critical Thinking
  • Judgment and Decision Making
  • Customer and Personal Service
  • Operation Monitoring
  • Management of Financial Resources
Experience
Customer Service and Resolutions Expert 12/2014 to Present
Convergys Taylorsville, UT
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and company promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
Lead Manager 02/2012 to 12/2014
Sizzling Platter LLC. Riverton, UT
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
Waiter, Part-Time Manager 05/2014 to 09/2014
Black Bear Diner West Jordan, UT
  • Take dining reservations.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Order and purchase equipment and supplies.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Count money and make bank deposits.
Waiter 10/2012 to 08/2014
Wheaton Restaurant Corporation Sandy, UT
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Politely assisted customers in person and via telephone.
Education
High School Diploma: Secondary Education May 2013 Pleasant Grove High School - Pleasant Grove, UT Member of the Drama Club
Received Honors for maintaining a 3.5 GPA
Received a Southern Utah University Enrollment Scholarship of $2,500.
Associate of Science: General Education Salt Lake Community College - Taylorsville, UT Attended courses that focused on critical thinking skills including Intro to Philosophy, Intermediate College Writing, and Personal Finance.
Will be graduating in May of 2015.
Maintained a 3.5 GPA.
Increased business knowledge by attending several business management courses.
Community Service
  • Volunteer, The Road Home, 2010-12
  • Food Prep Volunteer, Catholic Community Services, 2012
  • Student Tutor, Salt Lake Community College, 2013
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Resume Details

This is a real resume for a Customer Service and Resolutions Expert in South Jordan, Utah with experience working for such companies as Convergys, Sizzling Platter Llc, Black Bear Diner. This is one of the hundreds of Customer Service and Resolutions Expert resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service and Resolutions Expert resume.

Previous Companies:

  • Convergys
  • Sizzling Platter LLC
  • Black Bear Diner

Previous Job Positions:

  • Customer Service and Resolutions Expert
  • Lead Manager
  • Waiter
  • Part Time Manager

Schools:

  • Pleasant Grove High School
  • Salt Lake Community College

Level of Education:

  • High School Diploma
  • Associate of Science

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