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American Home Shield - Customer Service Agent I & II & Dispatcher Resume Example

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Levi Perez
XX XXXXXXXX XXX, West Memphis, AR 72301
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary
Skills

OS: Windows XP,2000,VISTA,Winows 7 Sharepoint, C

Experience
Customer Service Agent I & II & Dispatcher Jun 2013 American Home Shield Memphis, TN
  • Setup work orders for home warranty customers Follow-up with companies to make sure work is completed in timely manner Process payments and answer questions regarding billing and complaints Provide information regarding warranties to customers and future customers Assist other agents with questions regarding AHS procedures and guidelines Help other agents meet quality goals on each and every call Contact vendors to have work orders dispatched out to them Help Customers setup online accounts and to reset passwords.
Verification Specialist Jan 2011Dec 2012 Verified Person Memphis, TN
  • Verify Employment of Applicants for various Companies.
  • Verify Education of Applicants for various Companies.
  • Process faxes and emails from Applicants.
  • Answer and make calls to and from Applicants in regards to verifications.
Field Technician/Engineer Nov 2008Jan 2011 Birmingham, AL
  • Troubleshoot issues with contracted client's computers, servers & networks Repair the issues with the client's products in a timely manner Breakdown old hardware and install new up to date hardware for client Upgrade software systems Update networking hardware including, routers, hubs & switches Run tests to make sure work that was done fixed the issues.
HP Certified Help Desk Support Technician Jan 2007Jul 2008 Teletech/Hewlett-Packard Birmingham, AL
  • Troubleshoot issues that HP customers have dealing with HP computers Troubleshoot issues that HP customers have about Windows Vista, XP and other programs installed on computer A trusted advisor for the customers, answering any questions asked about HP products and software to the best of my ability Setting up orders for repair or replacement parts for computer when it is necessary Gaining remote access of customer's computers to get a more in depth idea of the exact issue the customer is having with computer Selling any component, accessory or warranty that the customer may want to purchase to increase the functionality and operation of the computer.
Education
B.S : Computer Engineering Jan 2001 Tennessee State University Nashville, TN
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Resume Details

This is a real resume for a Customer Service Agent I & II & Dispatcher in West Memphis, Arkansas with experience working for such companies as American Home Shield, Verified Person, Teletech. This is one of the hundreds of Customer Service Agent I & II & Dispatcher resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent I & II & Dispatcher resume.

Previous Companies:

  • American Home Shield
  • Verified Person
  • Teletech

Previous Job Positions:

  • Customer Service Agent I & II & Dispatcher
  • Verification Specialist
  • Field Technician
  • Engineer
  • HP Certified Help Desk Support Technician

Schools:

  • Tennessee State University

Level of Education:

  • B.S

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