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Wings of Alaska - Customer Service Agent Resume Example

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Emily Bell
XXXX XXXXXXXX XXXX, Juneau, AK 99801
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Responsible Customer Service Agent proficient in multitasking in a fast paced environment and performing tasks with accuracy. Passionate and motivated, with a drive for excellence. FFive years in customer service and clerical positions.

Skills:
  • Time Management and Multitasking
  • Customer and Personal Service
  • Active Learning
  • Accounting
  • Judgment and Decision Making
  • Monitoring
Experience:
Customer Service Agent Apr 2013Present Wings of Alaska Juneau, AK
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Open and close information facilities, and keep them clean during operation.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Use daily financial reports to put together daily deposits and deposit them at the bank.  
  • Scan and email reports, deposit slips, receipts and invoices to main accounting office in Portland, Oregon. 
  • Get change for petty cash. 
  • Take payments on accounts. 
  • Create frequent flier tickets for members of the Wings of Alaska 'Wanderlust' program. 
  • Answer phone and email questions about tours, schedules, aircrafts, chartering and fares. 

Sales Clerk Dec 2008Apr 2013 Blue Heron Gifts at Bartlett Juneau, AK
  • Greet and assist customers.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation or description.
  • Keep records of transactions.
  • Clean display cases, shelves, and aisles.
  • Receive, open, unpack and issue sales floor merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Reconcile inventory daily.
  • Ready the daily deposits and reports. 

Education:
High School Diploma May 2010 Juneau-Douglas High School Juneau, AK
Associate of Arts Dec 2012 University of Alaska Southeast Juneau, AK
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Resume Details

This is a real resume for a Customer Service Agent in Juneau, Alaska with experience working for such companies as Wings Of Alaska, Blue Heron Gifts At Bartlett. This is one of the hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

Previous Companies:

  • Wings of Alaska
  • Blue Heron Gifts at Bartlett

Previous Job Positions:

  • Customer Service Agent
  • Sales Clerk

Schools:

  • Juneau-Douglas High School
  • University of Alaska Southeast

Level of Education:

  • High School Diploma
  • Associate of Arts

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