West at Home - Customer Service Agent Resume Example

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Nora Butler
XXX XXXXXX XXXXX, Lithonia, GA 30058
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Experience
Customer Service Agent Nov 2014Present West at Home Atlanta, GA
  • Receive and process incoming phone calls for clients
  • Obtain, enter and verify customer information   
  • Answer questions, resolve issues, while providing customer service
  • Adhere to scripts and make up-sells
Financial Crimes Specialist Jan 2014Present Wells Fargo Atlanta, GA
  • Review, verify and identify customer transactions to detect financial crimes activity
  • Research and analyze moderate to complex account activity using multiple channels
  • Maintains accuracy of customer records/data in accordance with all regulatory requirements
  • Maintains operations by following policies and procedures
  • Maintains customer confidence and protects operations by keeping information confidential                         
  • Contributes to team effort by accomplishing related results
  • Responsible for providing exceptional customer service while handling incoming calls from customers with potential fraud circumstances
  • Respond to inbound customer inquiries while meeting or exceeding quality standards
  • Makes outbound calls to customers to verify transactions
  • Ability to work in a fast paced environment
  • Demonstrated ability to meet strict deadlines.
Personal Banker Jun 2013Jan 2014 Wells Fargo Atlanta, GA
  • Receive, direct and relay telephone messages and fax messages
  • Performs wide ranges of services including document preparation, account servicing/maintenance, account reconciliation and product resolution
  • Maintains accuracy of customer records/data in accordance with all regulatory requirements
  • Maintains operations by following policies and procedures
  • Maintains customer confidence and protects operations by keeping information confidential
  • Provides administrative support, which includes sorting records, typing and creating a variety of correspondence, announcements, records, forms and reports
  • Complete check orders, wire transfers, address changes, stop payments and account closings
  • Ability to discuss, recommend and sale various deposit and credit products to consumer and small business clients
  • Call leads and schedule appointments with prospective customers
  • Ability to respond in a professional manner with a high level of service quality.
Customer Sales and Service Representative Jun 2012Jun 2013 Wells Fargo Atlanta, GA
  • Provide prompt quality customer service
  • Completes timely and accurate maintenance
  • Provides financial advice around customer needs while responding to customer's transactional requests
  • Follows through on all customer requests ensuring time commitments are kept and customer expectations are met
  • Prioritizes customer interactions to ensure the most effective use of time and resources
  • Researches and resolves customers' questions/ problems quickly and efficiently
  • Takes ownership of customer requests and resolves issues at first point of contact
  • Contacts customers regularly to ensure satisfaction with products and services
  • Supports other members of the team to meet store sales objectives and goals.
Lead Teller Jun 2010Jun 2011 Wells Fargo Decatur, GA
  • Exercises knowledge of risk management and loss prevention
  • Identifies sales referral opportunities and makes appropriate referrals
  • Ensures compliance with internal controls, operational procedures and risk management policies
  • Responsible for coaching and development of the tellers
  • Respond to inquiries, problems and handle more complex services/ transactions
  • Prepares, processes and maintains a variety of activity logs.
Teller Feb 2009Jun 2010 Wells Fargo Atlanta, GA
  • Receive, process and be held accountable for large amounts of cash
  • Process deposits and withdrawals to/ from customers' accounts
  • Operate computer terminal to complete transactions and assist customers
  • Accurately balance cash drawer Balance and Replenish TCD and ATM machines
  • Uphold and abide by Wells Fargo teller standards, fraud policy and security policy
  • Identifies and makes sales referrals Positive approach in interactions with customers and team members.
Receptionist May 2006Feb 2009 180 Parking Services Atlanta, GA
  • Possess excellent communication and interpersonal skills
  • Proficient in switchboard operations
  • Handles mail and deliveries in a timely manner
  • Demonstrates ability to effectively plan work and manage multiple task simultaneously
  • Strong proficiency in the use of Microsoft Office Suite and/ or software applications typically used in a corporate office environment
  • Greets visitors and monitors all activity in the reception area.
Education
High School Diploma Jan 2006 Charlton County High School Folkston, GA

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About this resume

Customer Service Agent FROM Lithonia , Georgia RESUME

This is a resume for a Customer Service Agent in Lithonia, Georgia with experience working for such companies as West at Home and Wells Fargo. The grade for this resume is 0 and is one of hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

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School Attended
Charlton County High School