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TheBANK of Edwardsville - Customer Service Agent Resume Example

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Michael Moore
XX XXXXXX XXX XX , Edwardsville , IL 62025 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary
With a background in customer service and going to school for CMIS, I bring a unique set of skills. In my time working at the bank, I have seen how a small company with around 400 employees operates on a day-to-day basis. Using real world systems I have seen areas that software could have been improved to reduce errors as well as save time. Seeing a chance to apply my skills learned in school keeps me motivated to strive for excellence. 
Skills

Customer Service Troubleshooting

Critical Thinking System Design & Analysis 

Time Management 

Experience
Customer Service Agent 12/2014 to Present
TheBANK of Edwardsville Edwardsville, IL
Working as a telephone customer service agent for the bank, I was responsible for assisting customers with a variety of banking needs they may have. This may range from a simple balance inquiry all the way to technical troubleshooting online banking issues. Common questions customers may have include loan payoffs, transaction history, reporting fraudulent transactions, placing stop payments, ordering checks, and other banking issues customers may have.
Deposit Account Services Clerk 06/2011 to 12/2014
TheBANK of Edwardsville Edwardsville, IL
As a deposit account service clerk, my duties included scanning images onto Jack Henry to be used throughout the entire bank. Documents scanned included business resolutions, ATM application, signature cards, online banking request, POAs, and other banking essential documents. Also, I would be responsible for helping out on the switchboard and other department duties as my supervisor would assign. 
Education
Bachelor of Science: Computer Management Information Systems Dec 2015 Southern Illinois University Edwardsville - Edwardsville, IL
Awards
TheSTAR Award 2012
Dean's List, Fall 2014 - Spring 2015
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Resume Details

This is a real resume for a Customer Service Agent in Edwardsville, Illinois with experience working for such companies as Thebank Of Edwardsville. This is one of the hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

Previous Companies:

  • TheBANK of Edwardsville

Previous Job Positions:

  • Customer Service Agent
  • Deposit Account Services Clerk

Schools:

  • Southern Illinois University Edwardsville

Level of Education:

  • Bachelor of Science

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