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The Mark Travel Corporation - Customer Service Agent Resume Example

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Leah Long
  • XXXX XXXX XXXXXX, Orlando, FL 32808
  • H: XXX XXX XXXX
  • XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished quality compliance auditor with a solid history of achievement in auditing with strong organizational and prioritization abilities. Areas of expertise include writing policies and procedures, development of auditing instruments and capable of training staff.

Skills
  • Time Management
  • Good Communication Skills
  • Judgment and Decision Making
  • Administration and Management
Experience
Customer Service Agent, 08/2012 to Present
The Mark Travel Corporation Milwaukee, WI
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required to sell travel packages.
  • Compute cost of travel and accommodations, using calculator and computer to quote package tour's costs.
Quality Management Assistant, 03/2005 to 07/2011
Bridges of America Orlando, FL
  • Conduct compliance audits and prepare detailed reports on audit findings, maintain documentation and disseminate findings to management.
  • Examine records and interview workers to ensure recording are documented in the Work Release Inmate Management System. Ensure documentation is completed on forms as required by contract and the company.
  • Authored and developed the auditing instrument and prepare yearly management reports.
  • Provide training on compliance related topic, rules, polices and procedures for employment specialist and operations supervisors company wide.
Corrections Ofc/Resident Coordinator II/Corporal, 03/1983 to 08/2004
Orange County Corrections Department Orlando, FL
  • Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
  • Complete administrative paperwork and supervise the preparation or maintenance of records, forms, or reports.
  • Managed the facility in the absence of a higher ranking manager. Review and approve facility staff payroll, review and approve inmate fund disbursement and deposits, chaired a committee to review program assignment and requests.
  • Completed inspections and audits of the facility to ensure compliance with policies and procedures. Oversee activities directly related to compliance issues for the facility during the certification process. Collaborate with a team for the department certification.
Education
Bachelor of Science: Sociology, Dec 1983 Florida Southern College - Lakeland, FL
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Resume Details

This is a real resume for a Customer Service Agent in Orlando, Florida with experience working for such companies as The Mark Travel Corporation, Bridges Of America, Orange County Corrections Department. This is one of the hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

Previous Companies:

  • The Mark Travel Corporation
  • Bridges of America
  • Orange County Corrections Department

Previous Job Positions:

  • Customer Service Agent
  • Quality Management Assistant
  • Corrections Ofc
  • Resident Coordinator II
  • Corporal

Schools:

  • Florida Southern College

Level of Education:

  • Bachelor of Science

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