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Swissport Usa Inc - Customer Service Agent Resume Example

Ikven Vhsaesi
Higlights of Qualification

I am an energetic, eager relationship-building person, with a skill to grow and administrate a company whilst motivating myself and my peers. A perfectionist in my work, have a history to work with little oversight and collaborate in team environment. Can start immediately and be a good fit to the team, in any business.

  • Customer and Personal Service
  • Mathematics
  • Time Management
  • Coordination
  • Work well under pressure
  • Teamwork
  • Leadership
  • Computer and Internet skills
Customer Service Agent 06/2017 to Current
Swissport USA, Inc Sterling, VA
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Proactively greet customers, assesses their needs, explains Royal air Maroc available technology alternatives and directs them appropriately.
  • Positively impacts customers use of airport technology to ensure a better, faster, and friendlier experience for all customers.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Forward or expedite delayed, or misdirected baggage to customers
  • Effectively coordinates with internal resources while working under pressure and time constraints to board and deplane the passengers
  • As directed, implement standard procedure during overbooked, irregular flights ( IROPS) and denied boarding situations.
Customers Service/Cashier 08/2016 to 01/2017
Gap Dulles, VA
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Create, maintain, and enter information into databases.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
  • Cash handling, process refunds and returns of merchandise from customers
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Cashier 10/2014 to 08/2016
Harris Teeter Herndon, VA
  • Maintain confidentiality of customers' transactions.
  • Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
BBA: Accountant and Finance May 2018 Northern Virginia Community College - Loudoun Campus - Sterling , VA
  • GPA 3.46.
  • Dean's List Honoree, 3 semesters.
  • Member of Pathway to the Baccalaureate Programs, NVCC
High School Diploma: May 2016 South Lakes High School - Reston , VA
  • GPA 3.1
  • Advance Diploma
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Resume Details

This is a real resume for a Customer Service Agent in Reston, Virginia with experience working for such companies as Swissport Usa Inc, Gap, Harris Teeter. This is one of the hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

Previous Companies:

  • Swissport USA Inc
  • Gap
  • Harris Teeter

Previous Job Positions:

  • Customer Service Agent
  • Customers Service
  • Cashier


  • Northern Virginia Community College - Loudoun Campus
  • South Lakes High School

Level of Education:

  • BBA
  • High School Diploma

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