El Dorado Furniture Wellington Boulevard - Customer Service Agent Resume Example

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XXXX XX XXX XXXXX, Lakeworth , FL 33460 XXXX XX XXX XXXXX, 33460, Lakeworth FL | XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Customer service-oriented, self motivated and caring receptionist with extensive experience in resolving conflicts customers or patients .

Skills

Professionalism

Effective Communication

Exceptional time management

Dependability

Outstanding interpersonal skills

Ability to work independently

Brilliant communicator

Experience

Customer Service Agent 07/2017 to Current
El Dorado Furniture - Wellington Boulevard – Wellington, FL

Provide the necessary support to the Sales Associates and Store Leaders in relation to solutions to Customer issues. Provide a contact number for work related issues within the Company. Make sure that all phone calls and e-mails are being answered in a timely manner. Provide support and take immediate action and follow up with customer service issues coming by phone, e-mail or in person. Provide support for our Store Leaders with In Store Customers that need immediate assistance at corporate level. Interact with the various Departments at EDF in order to provide timely and accurate solutions to customer service related issues. Trouble shooter, identify any situation that is causing a delay or interruption on the decision making process. Cashier: Request the Head Cashier and/or Operations Leader the key to their Register box. Open Register. Review that delivery address, phone numbers and merchandise is accurate at the time of conversion. Receive payment from customer, focusing on transaction, so the rights amounts are received and the correct change is given. Look for possible counterfeit, check procedures name and address is printed on checks, correct date and check are numerically and proper id as stipulated within the company. Legit credit card data. Request proper Identification Documents and make sure they match with payment information. Reception: Maintain the reception area neat and clean at all times. Maintain the Up System Log organized, clear and accurate, to avoid any misunderstanding. Maintain the Pickup Orders Log organized, clear and accurate.

Receptionist 07/2017 to Current
El Dorado Furniture - Wellington Boulevard – Wellington, FL

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone calls Receiving and sorting daily mail

Receptionist/MEDICAL ASSISTANT 06/2015 to 12/2016
Carlos Viera Pediatric – Lake Worth, FL

Welcome patients by greeting them in person or on the telephone Verify patient information by interviewing patient, recording medical history, confirming purpose of visit Prepare patients for the health care visit by directing and/or accompanying them to the examining room Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential Keep supplies ready by inventorying stock, placing orders, verifying receipt Complete records by recording patient examination, treatment and test results

Education

High School Diploma: High school May 2017 John I. Leonard High School - Greenacres , FL I was also Graduated with a 3.7 GPA and a 4.4 HPA , was also part of a Medical Academy and Honors Society , I'm currently attending to Palm Beach State College to earn my Associate In Science degree .

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Customer Service Agent Receptionist Medical Assistant Agent