El Dorado Furniture Wellington Boulevard - Customer Service Agent Resume Example

Provide the necessary support to the Sales Associates and Store Leaders in relation to solutions to Customer issues. Provide a contact number for work related issues within the Company. Make sure that all phone calls and e-mails are being answered in a timely manner. Provide support and take immediate action and follow up with customer service issues coming by phone, e-mail or in person. Provide support for our Store Leaders with In Store Customers that need immediate assistance at corporate level. Interact with the various Departments at EDF in order to provide timely and accurate solutions to customer service related issues. Trouble shooter, identify any situation that is causing a delay or interruption on the decision making process. Cashier: Request the Head Cashier and/or Operations Leader the key to their Register box. Open Register. Review that delivery address, phone numbers and merchandise is accurate at the time of conversion. Receive payment from customer, focusing on transaction, so the rights amounts are received and the correct change is given. Look for possible counterfeit, check procedures name and address is printed on checks, correct date and check are numerically and proper id as stipulated within the company. Legit credit card data. Request proper Identification Documents and make sure they match with payment information. Reception: Maintain the reception area neat and clean at all times. Maintain the Up System Log organized, clear and accurate, to avoid any misunderstanding. Maintain the Pickup Orders Log organized, clear and accurate.