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Delta Airlines - Customer Service Agent Resume Example

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Addison Kelly
XXXX XXXXXXXX XXXXX , Springfield , VA 22152 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Higlights of Qualification
Highly Experienced and results-oriented customer service professional with proven ability to handle all facets of work associated with Ticketing, Gates, and Baggage. Competent computer skills, knowledge in Delta term, SNAPP, Safetrac and other relevant technologies including Kiosks. Fast learner in new system and processes. Proficient in oral and communication skills, Flexibility in working hours and professional outlook towards the job. Dedicated, disciplined and committed towards utmost passengers satisfaction.
Certificates and Achievements
  • Agent in Charge ( Recently promoted ) 2015
  • GSC/CRO 2015
  • ACS certificate for Above wing core curriculum 2014
  • Climbers club nomination for 2 consecutive quarters for the year 2014
  • BSO LMS training completed
  • Auditor
  • Microsoft Office
Experience
Customer Service Agent 04/2008 to Present
Delta Airlines, Inc Sterling , VA
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Proactively greet customers, assesses their needs, explains Delta's available technology alternatives and directs them appropriately.
  • Positively impacts customers use of airport technology to ensure a better, faster, and friendlier experience for all customers.
  • Rebook, Reissue passengers ticked if needed
  • Trace lost, delayed, or misdirected baggage for customers.
  • Forward or expedite delayed, or misdirected baggage to customers
  • Announce arrival and departure information, using public address systems.
  • Effectively coordinates with internal resources while working under pressure and time constraints to board and deplane the passengers
  • As directed, implement standard procedure during overbooked, irregular flights ( IROPS) and denied boarding situations.
  • Display a positive image of  Delta
Specialist ( Nautica ) 07/2006 to 03/2011
Macys Department Store Springfield , VA
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
  • Cash handling, process refunds and returns of merchandise from customers
Dental Assistant 09/2006 to 10/2007
Thanh Dental Office Annandale, VA
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
  • Expose dental diagnostic x-rays.
  • Provide postoperative instructions prescribed by dentist.
  • Assist dentist in management of medical or dental emergencies.
  • Record treatment information in patient records.
  • Fabricate temporary restorations or custom impressions from preliminary impressions.
  • Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Pour, trim, and polish study casts.
  • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
  • Apply protective coating of fluoride to teeth.
  • Take and record medical and dental histories and vital signs of patients.
Education
Dental Medicine 4th year Centro Escolar University - Manila, Philippines
Preparatory in Dental Medicine University of the East - Manila, Philippines
Basic Computer Kim Harold Computer School - Philippines
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Resume Details

This is a real resume for a Customer Service Agent in Springfield, Virginia with experience working for such companies as Delta Airlines, Inc, Macys Department Store. This is one of the hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

Previous Companies:

  • Delta Airlines
  • Inc
  • Macys Department Store

Previous Job Positions:

  • Customer Service Agent
  • Specialist
  • Dental Assistant

Schools:

  • Centro Escolar University
  • University of the East
  • Kim Harold Computer School

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