Customer Service Agent
05/2009 to
11/2013
Airtran Airways –
Atlanta,
GA
Boarding and deplaning aircraft, gate announcements, assisting customers with flight information. Printing fuel loads and dispatch and weather loads for pilots, printing seat maps for flight attendants. Stocking gates for supplies and maintain clean work area.
Sales Associate
09/2007 to
04/2008
Max 10 –
South Bend,
IN
Assisting customers with merchandise, checking out customers, stocking supplies, cleaning, counting down registers, closing store making sure everything was locked and stored away.
Customer Service Agent
11/2013
Southwest Airlines –
Nashville,
TN
Includes duties in assisting customers with checking in for a flight, rerouting customers when needed, assist customers with boarding aircraft. Assuring appropriate documents needed and assistance with documents and gate check items if needed. Making gate announcements and assisting customers with baggage service needs such as claims for damaged luggage or delayed luggage and also monitoring luggage on carousels, in office audits and stocking supplies for all areas and maintain a clean work area.
GED: General Education
Feb 2009
Atlanta Job Corp Center
-
Atlanta
,
GA
Certified Nursing Assistant:
Jan 2007
Michiana Health Care Training INC.
-
South Bend
,
IN
High School Diploma: General Education
Jan 2006
Washington High School
-
South Bend
,
IN