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Air Canada - Customer Service Agent Resume Example

Ndanea Ipgrilm
XXXXX XXXXXXX XXX, Irvington, NJ 07111
XXXXX XXXXXXX XXX, 07111, Irvington NJ
XXX XXX XXXX
XXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Customer Service professional  with a background  of over 15 years in the airline industry. Core competencies include leadership, organization and  problem solving skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Administration and Management 
  • Coordination
  • Judgment and Decision Making
  • Complex Problem Solving
  • Operation Monitoring
  • Customer and Personal Service
  • Computers and Electronics
  • Education and Training
Experience
Airport Customer Service Coordinator Sep 2012Oct 2015 Air Canada Newark, NJ
  • Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
  • Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Direct investigations to verify and resolve customer or vendor complaints.
  • Prepare reports, memos, letters, sales reports and other documents, using word processing, spreadsheet, database, or presentation software.
Lead Customer Service Agent Dec 2009Aug 2012 Air Canada Newark, NJ
  • Develop and coordinate work schedules for work unit
  • Monitor and audit contracted services, report findings and recommend improvements
  • Assist in customer conflict resolution
Customer Service Agent Jun 1999Nov 2009 Air Canada Newark, NJ
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Assemble and issue required documentation, such as tickets and itineraries.
  • Trace lost, delayed, or misdirected baggage for customers.
Tax Associate Nov 2006Apr 2007 HR Block Newark, NJ
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
  • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
Education
Associate of Science : Accounting Dec 2008 Essex County College Newark, NJ
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Resume Details

This is a real resume for a Customer Service Agent in Irvington, New Jersey with experience working for such companies as Air Canada, Hr Block. This is one of the hundreds of Customer Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Agent resume.

Previous Companies:

  • Air Canada
  • HR Block

Previous Job Positions:

  • Customer Service Agent
  • Tax Associate

Schools:

  • Essex County College

Level of Education:

  • Associate of Science

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