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Health Care Services Corporation - Customer Service Advocate Resume Example

Emma Stewart
XXXX XXXXX XXX XXXXXX, Springfield, IL 62702
Professional Summary:

Experienced Customer Service professional. Able to handle a high volume of provider written inquires in timely manner, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization. Able to make decisions independently and quickly with minimal escalations.

  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Complex Problem Solving
  • Administration and Management
  • Judgment and Decision Making
  • Production and Processing
  • Reading Comprehension
Customer Service Advocate Mar 2006Present Health Care Services Corporation Springfield, Il Review provider inquires, adjust claims and conduct research to correctly respond to a written inquiry in a timely manner.
Customer Service Supervisor Oct 1999Mar 2006 Sylvan Identix Fingerprinting Centers Springfield , IL Supervising customer services representatives as they answered phone calls, scheduled fingerprinting appointments, and answered customer's questions.  Other duties included; resolving customer complaints, trained new employees, coordinating fingerprinting technicians traveling arrangements, fingerprinting times and locations.
Sever May 2001Aug 2001 Fox Run Springfield, IL Served food and beverages, made salads, cleaned server stations and made coffee and tea.
Deli help Jul 1999Oct 1999 Shop 'N Save Springfield , IL Made sandwiches, salads and desserts, also cut meat and cheeses as well as cleaned the deli.
Assistant Manager Jul 1997Jul 1999 Star Theaters Rock Springs , WY Complete nightly bookwork, cleaning movie theaters, stocking theater candy and soda shelves, building and breaking down movies, assisting customers, supervising employees and completing monthly inventory.
Associate of Arts : Elementary Education May 2001 Lincoln Land Community College Springfield, Il
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Resume Details

This is a real resume for a Customer Service Advocate in Springfield, Illinois with experience working for such companies as Health Care Services Corporation, Sylvan Identix Fingerprinting Centers, Fox Run. This is one of the hundreds of Customer Service Advocate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Advocate resume.

Previous Companies:

  • Health Care Services Corporation
  • Sylvan Identix Fingerprinting Centers
  • Fox Run

Previous Job Positions:

  • Customer Service Advocate
  • Customer Service Supervisor
  • Sever
  • Deli help
  • Assistant Manager


  • Lincoln Land Community College

Level of Education:

  • Associate of Arts

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