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Shared Imaging Inc - Customer Service Administrator Resume Example

Amnaal Eaezm
XXXXX XXXXXXXXXXX XXX, Union City, CA 94587 XXXXX XXXXXXXXXXX XXX, 94587, Union City CA
XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXX
Summary
 An energetic and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Offering hands-on experience in daily office operations, high level of customer focus, and exceptional interpersonal skills to contribute in the success of the organization.
Skills
  • Microsoft Office proficiency
  • Time management
  • Multilingual (fluent in English, Urdu, Hindi, and beginner Spanish)
  • Medical terminology
  • Schedule management
  • Patient charting
  • Insurance eligibility verification
Experience
Clinical Support Representative 03/2016 - 05/2016
Marianjoy Rehabilitation Hospital - Wheaton, IL
  • Worked in conjunction with physicians and clinical staff to take care of patient's administrative needs.
  • Exhibited proficiency in scheduling and managing patient appointments using the Meditech systems.
  • Registered new patients and updated information on current patients as needed in accordance with the company guidelines.
  • Followed HIPAA rules and regulations to obtain referrals and patient medical records.
  • Matched new patients with the most suitable physician based on their diagnosis and treatments. 
  • Worked with the financial services department and followed appropriate measures in scheduling specific injection appointments.
  • Collected patient co-pays and recorded it accurately as needed.
  • Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. 
Customer Service Administrator 11/2015 - 02/2016
Shared Imaging, Inc - Streamwood, IL
  • Answered inbound calls in a call center environment regarding service of diagnostic imaging systems and scheduling PET/CT exams for cancer patients for multiple off-site hospitals.
  • Obtained patient information from the referring physician's office and assisted in filling out all necessary forms and documents prior to scheduling a patient.
  • Verified correct CPT codes and ICD-10 codes were provided.
  • Verified insurance eligibility and pre-certification/authorization by contacting different insurance companies.
  • Filled and distributed daily schedules using MD connect for multiple hospitals and the PET/CT technicians.
  • Followed HIPAA rules and regulations with patient information.
  • Ordered daily dosage of 18F-FDG PET using PETNET for each patient one day prior to scheduled appointment.
  • Made confirmation calls to patients one day prior to scheduled appointment; reviewed patient instructions to fast and diet and check-in directions for multiple hospitals.
  • Created work orders for field engineers using ServiceMax.
  • Directed service related calls to the appropriate engineer to resolve the issue.
Medical Claims Specialist 06/2015 - 08/2015
Healthcare Financial Resources, Inc - Schaumburg, IL
  • Handled telephone calls, wrote letters, and sent faxes to insurance carriers, patients, and other responsible parties in the pursuit of getting a claim resolved.
  • Managed an extensive portfolio of claims by prioritizing and organizing time effectively.
  • Ensured legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations.
  • Handled and interpreted medical documentation such as UB04 claim forms and EOB's on a daily basis.
  • Analyzed documents, contracts, notes, and followed the appropriate procedures in coding and billing the claim.
  • Prepared daily notes by collecting, analyzing, and summarizing information for individual claims.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Worked on 40 accounts per day in a queue to meet the daily requirement.
Sales Associate 08/2012 - 08/2014
Michaels Stores, Inc. - Bloomingdale, IL
  • Performed all cash register operations, processed checks, cash, and store or other credit cards.
  • Helped customers make selections by building customer confidence; offering suggestions and opinions.
  • Assisted supervisors to identify and resolve issues in the store.
  • Responded to customers' requests and concerns in a resourceful manner.
  • Built and maintained internal and external customer satisfaction.
  • Maintained working knowledge of store's policies and procedures.
Front Desk Receptionist 10/2011 - 01/2012
APPNA Health Care - Westmont, IL
  • Greeted all patients and visitors, in person and over the phone.
  • Answered phone calls in an attentive and polite manner.
  • Scheduled patient appointments; checked-in patients.
  • Managed patient records by depositing them into appropriate files; registered new patients, and updated existing patient records.
  • Responded to patients', prospective patients, and visitor inquiries in a courteous manner.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Assistant Manager 01/2009 - 05/2009
Big Apple Bagels - Janesville, WI
  • Performed HR duties to build an energetic team.
  • Executed administrative activities such as scheduling, budgeting, and payroll.
  • Maintained and ensured compliance to established food quality and standards.
  • Maintained proper sanitation, hygiene standards in kitchen and an effective store presentation.
  • Coordinated with team to meet sales target, ensured customer satisfaction and followed company procedures to increase productivity.
  • Worked with the General Manager to execute a customer focused strategy.
Education
Bachelor of Science: Management; Coursework in Human Resource Management and Business Administration May 2015 University of Illinois - Chicago, IL
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Resume Details

This is a real resume for a Customer Service Administrator in Union City, California with experience working for such companies as Marianjoy Rehabilitation Hospital, Shared Imaging Inc, Healthcare Financial Resources Inc. This is one of the hundreds of Customer Service Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Administrator resume.

Previous Companies:

  • Marianjoy Rehabilitation Hospital
  • Shared Imaging Inc
  • Healthcare Financial Resources Inc

Previous Job Positions:

  • Customer Service Administrator
  • Medical Claims Specialist
  • Sales Associate
  • Front Desk Receptionist
  • Assistant Manager

Schools:

  • University of Illinois

Level of Education:

  • Bachelor of Science

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