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Spherion - Customer Service Resume Example

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  • XXXX XXXX XXXXXXXX XXXXXX, Decatur, IL 62526
  • XXXX XXXX XXXXXXXX XXXXXX, 62526, Decatur IL
  • XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic customer service agent with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communications and media, active listening and speaking.

Skills
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Monitoring
  • English Language
  • Critical Thinking
  • Social Perceptiveness
  • Judgment and Decision Making
  • Coordination
  • Time Management
  • Computers and Electronics
  • Active Learning
  • Communications and Media
Experience
Customer service, 08/2018 to 09/2018
Spherion Charelston, Illinois
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
Janitor, 07/2018 to 08/2018
Genisis Mattoon, IL
  • Service, clean, or supply restrooms.
  • Gather and empty trash.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Strip, seal, finish, and polish floors.
  • Notify managers concerning the need for major repairs or additions to building operating systems.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
  • Steam clean or shampoo carpets.
  • Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings.
  • Clean and polish furniture and fixtures.
  • Dust furniture, walls, machines, or equipment.
  • Move heavy furniture, equipment, or supplies, either manually or by using hand trucks.
Hand packer, 06/2018 to 07/2018
Gpi Shelbyville, Illinois
  • Record product, packaging, and order information on specified forms and records.
  • Measure, weigh, and count products and materials.
  • Mark and label containers, container tags, or products, using marking tools.
  • Load materials and products into package processing equipment.
  • Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
Customer service, 08/2017 to 06/2018
Spherion Charelston, Illinois
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Cashier, 08/2016 to 12/2016
McDonald's Mattoon, IL
  • Prepare reports, including assignment of company funds or recording of department revenues.
  • Maintain confidentiality of customers' transactions.
Education
High School Diploma: Regular classes, May 2017 Mattoon High School - Mattoon, IL
  • GPA 2.7
  • Member, choir.
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Resume Details

This is a real resume for a customer service in Decatur, Illinois with experience working for such companies as Spherion, Genisis, Gpi. This is one of the hundreds of customer service resumes available on our site for free. Use these resumes as templates to get help creating the best customer service resume.

Previous Companies:

  • Spherion
  • Genisis
  • Gpi

Previous Job Positions:

  • Customer Service
  • Janitor
  • Hand Packer
  • Cashier

Schools:

  • Mattoon High School

Level of Education:

  • High School Diploma

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