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Souther California Edison - Customer Service Resume Example

Ava Rogers
XXX XX XXXXXXXX XXX, Azusa, CA 91702
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Summary

Friendly and enthusiastic CUS2  with 6 years of experience in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Active Listening
Experience
Customer Service Sep 2008Present Souther California Edison Rancho Cucamonga , Ca
  • Responsibilities to research, analyze, and reconciles more complex customer information.
  • Make recommendations on services regarding Company polices, procedures, rules, rates, and programs.
  • Within company guidelines negotiates with customers in matters pertaining to their account.
  • Utilize broad knowledge for Company policies, procedures, rates, and rules.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Meter Reader Mar 2008Sep 2008 Southern California Edison Covina , Ca
  • Responsibilities to read customers meters in a timely and accurate manor.
  • Walk or drive vehicles along established routes to take readings of meter dials.
  • Inspect meters for unauthorized connections, defects, and damage such as broken seals.
  • Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
Optical Manager Jan 2003Mar 2008 Luxottica Retail/ Sears Optical West Covina , Ca
  • Primary duties and responsibilities Drive profitable store sales by fostering a retail selling culture by practicing and role-playing effective retail sales skills, as measured by: new stores: attainment of plan sales goal, existing stores: comp store sales growth, positive comp store contribution, and increased customer transactions Recruitment/retention of high-quality Doctors as measured by: exceptional customer satisfaction, doctor vacancy ratio, coverage/quality of hours, quality of exams, and conversion of exams to sales.
  • Recruit, train, develop, motivate and retain World Class Associates, as measured by: productivity, employee satisfaction survey results, and bench strength.
  • Ensure each store is effectively merchandized and presented according to standards as measured by: compliance with plan-o-gram and visual imagery.
  • Ensure high quality/timely product manufacturing/fabrication as measured by: ready when promised, quality audits, and adherence to Lab Standards and Safety Policies.
  • Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
  • Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
Education
High School Diploma : General Education Jun 1991 Northview High Covina , Ca
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Resume Details

This is a real resume for a Customer Service in Azusa, California with experience working for such companies as Souther California Edison, Southern California Edison, Luxottica Retail. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • Souther California Edison
  • Southern California Edison
  • Luxottica Retail

Previous Job Positions:

  • Customer Service
  • Meter Reader
  • Optical Manager

Schools:

  • Northview High

Level of Education:

  • High School Diploma

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