Ruby Gordon Furniture Store - Customer Service Resume Example

Skylar Simmons

XX XXXX XXXXXX XX, Fairport,NY 14450

XXXXXXXXXXXXXXXXXXXXXX

Ph: XXX XXXXXXXX

Professional Summary

Skills

Active Listening
Social Perceptiveness

Public Safety and Security
Service Orientation

Customer and Personal Service
English Language

Clerical
Coordination

Administration and Management
Computers and Electronics

Mathematics
Reading Comprehension

Active Learning
Complex Problem Solving

Experience

Customer Service: Apr 2015－Present Ruby Gordon Furniture Store: Henrietta, NY

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Certified Nuring Assistant: Sep 2014－Present Westgate Nursing Home: Rochester, NY

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Turn or reposition bedridden patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Exercise patients who are comatose, paralyzed, or have restricted mobility.

Remind patients to take medications or nutritional supplements.

Feed patients or assist patients to eat or drink.

Supply, collect, or empty bedpans.

Undress, wash, and dress patients who are unable to do so for themselves.

Medical Assistant: Sep 2013－Present Work Fit Staffing: Rochester, NY

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Authorize drug refills and provide prescription information to pharmacies.

Clean and sterilize instruments and dispose of contaminated supplies.

Prepare and administer medications as directed by a physician.

Show patients to examination rooms and prepare them for the physician.

Explain treatment procedures, medications, diets, or physicians' instructions to patients.

Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

Set up medical laboratory equipment.

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Greet and log in patients arriving at office or clinic.

Front Desk Clerk: Nov 2009－Jun 2010 Woodcliff Hotel & Spa: Perintion, NY

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary.

Housekeeping: Apr 2004－Aug 2005 Del Monte Lodge: Pittsford, NY

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

Keep storage areas and carts well-stocked, clean, and tidy.

Request repair services and wait for repair workers to arrive.

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.

Education

Medical Assistant: Nursing, May 2010 Bryant & Stratton, Henrietta, NY

Certified Nutsing Assistant: Nuring, Feb 2008 Suny Brockport Rochester Educational Opportuinty Center, Rochester, NY

High School Diploma , Jun 2004 Fairport High School, Fairport, NY

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