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Pscu Financial - Customer Service Resume Example

Jaxon Turner
XXXX X XXXXX XX, Goodyear, AZ 85338
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic bank teller, customer service representative with sixteen years of specialization in customer service, cash handling and multi tasking. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Active Listening
  • Telecommunications Skills
  • AT&T Collections
  • Ameri-Call Group Collections
  • Missouri Gaming Commission
  • Blackjack
  • Energetic work attitude
  • Large cash/check deposits expert 
  • Proficient with Microsoft Applications
  • Telecommunication skills
  • Cash handling expert
  • Typing 45 WPM
  • Collections proficiency
  • Excellent communication skills
Experience
Customer Service Feb 2015Present PSCU Financial Phoenix, AZ
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Answer escalated cardholder questions. Resolve escalated cardholder questions for telephone representatives regarding the processing of disputes, fraud, branch services, bill-pay and all credit/debit cards and balance consolidations. Immediately defuse or resolve any escalated calls 
Lead Teller Aug 2014Jan 2015 Commerce Bank Saint Louis, MO
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Identify transaction mistakes when debits and credits do not balance.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Prepare work schedules for tellers.
  • Delivering great customer service, count vault, supervise tellers, ensure tellers are in compliance with policy, perform monthly audits, coaching and monitor tellers performance, resolve teller differences, make referrals to sales staff. 
  • Monitor bank vaults to ensure cash balances are correct.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Prepare and issue work schedules, deadlines, and duty assignments to tellers. 
  • Monitor bank vaults to ensure cash balances are correct.
Cage Cashier/Black Jack Dealer Nov 2006Apr 2014 Harrahs/Hollywood Casino Maryland Heights, MO
  • Build one-on-one relationships with guests. Took and paid bets and retrieved players cards. Processed customer transactions involving cash, casino chips and tickets. Processed cash advances on credit cards. Calculated change for currency, chips, vouchers and checks. Counting large sums of currency; assisting guest with payouts, check cashing, debit/ credit card transaction, giving friendly, excellent customer service. 
  • Responsible for providing upbeat and positive customer service to both the internal and external customer while dealing black jack. Also responsible for providing red carpet customer service, being prompt, accurate and courteous.  Maintain the integrity of the game. 
Bank Teller Jun 2011Sep 2012 US Bank Overland , MO
  • Gain the satisfaction of meeting customers' needs by providing personable, quick service. Handle routine financial transaction (deposits, withdrawals, advances, loan payments, merchant transactions etc.) cross- selling, basic clerical and processing skills.
  • Ability to communicate clearly and effectively, lift bags/boxes of coin weighing up to 50 pounds. Deliver great customer service and build rapport.
Customer Service Nov 2007Aug 2009 United Health Care Maryland Heights, MO
  • Customer Care Professional responds to all phone inquiries relating of benefits, benefit coordination, and claim inquiries. Listen, connect, solve. Assist members with selecting the best benefit plan options available to them through the enrollment process, including enrollment in specialized care programs. Assisted customers with answers relating to Medicare Part B, D, HMO and PPO plans.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma : General Education Jun 2003 Winford Highschool Georgetown, KY
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Resume Details

This is a real resume for a Customer Service in Goodyear, Arizona with experience working for such companies as Pscu Financial, Commerce Bank, Harrahs. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • PSCU Financial
  • Commerce Bank
  • Harrahs

Previous Job Positions:

  • Customer Service
  • Lead Teller
  • Cage Cashier
  • Black Jack Dealer
  • Bank Teller

Schools:

  • Winford Highschool

Level of Education:

  • High School Diploma

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