Pole To Win - Customer Service Resume Example

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Noah Smith
XXXX XXXXXXX XXXX, Baltimore, MD 21215
Professional Summary

Service-oriented professional with 10 years  diverse background in a fast-paced environment demanding strong communication, interpersonal and technical skills. Committed to exceptional customer service and building positive relationships from all backgrounds.

  • Customer and Service Orientation
  • Critical Thinking
  • Administration and Management
  • Sales and Marketing
  • Troubleshooting
  • Instructing
Customer Service 01/2013 to Present Pole To Win Cockeysville, MD
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
Sales Trainer 01/2009 to 12/2012 Gold Key Resorts Anne Arundel, MD
  • Presented information using a variety of instructional techniques, formats, simulations, team exercises, group discussions, and videos improving team performance.
  • Developed alternative training methods if expected improvements are not met through team strategy and brainstorming
  • Monitored customer preferences to determine focus of sales efforts.
  • Made outbound calls to potential customers by telephone, fax or e-mail to qualify leads to vacation packages in an effort to increase sales revenue.
  • Emphasize features, benefits and advantages of products quoted prices and confirmed slots. 
Administrative Assistant 07/2008 to 12/2008 Crystal Angel Bees Daycare LLC. Baltimore, MD
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Equipment Operator 11/2007 to 07/2008 Maryland Environmental Services Millersville, MD
  • Supervised (12) work release employees at various sites.  
  • Operated and maintained the paper line machinery.
  • Transported all work release employees to and from work sites. 
Associate of Arts: Completed 36 credits Baltimore City Community College Baltimore, MD

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About this resume

Customer Service FROM Baltimore , Maryland RESUME

This is a resume for a Customer Service in Baltimore, Maryland with experience working for such companies as Pole To Win and Gold Key Resorts. The grade for this resume is 0 and is one of hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

School Attended
Baltimore City Community College