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Nv Energy Co - Customer Service Resume Example

Layla Ross
XXXX XXXXXXXXX XXX, Las Vegas, NV 89108
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Motivated leader with strong organizational and prioritization abilities. Areas of expertise include computer Oracle, Microsoft excel and Word, IM (inter-Office Messenger).  Seasoned with more than 14 years of experience in fast paced energy field.  Service-oriented call center supervisor with 4 years background in customer service environment.Core competencies include Lexis Nexis, TCS, On Demand billing,  as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Goal-oriented supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals, honest, dependable and time efficient,  with specialized knowledge in Energy field, and rules and regulation of electrical energy.

Skills
  • Active Listening
  • English Language
  • Customer and Personal Service
  • Public Safety and Security
  • Coordination
  • Monitoring
  • Clerical
  • Management of Personnel Resources
  • Complex Problem Solving
  • Judgment and Decision Making
  • Computers and Electronics
Experience
customer service/supervisor Oct 1999Apr 2013 NV Energy co Las Vegas, Nv. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as  refunding money, or adjusting bills. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Prepare and maintain work records and reports of information such as employee time. Resolve personnel problems, complaints,   
Customer Service Representative May 1989Oct 1999 Corestaff Las Vegas, NV. Collect and record customer deposits and fees, and issue receipts using computers. Investigate and correct errors upon customers' request, according to customer  records.
Cage cashier/ supervisor Jun 1995Feb 1998 Charlie's Down Under Las Vegas, NV.
    Follow all gaming regulations. Maintain confidentiality of customers' transactions. Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons. Count funds and reconcile daily summaries of transactions to balance books.
  • Maintain cage security.
  • Record casino exchange transactions, using cash registers.
  • Determine cash requirements for windows and order all necessary currency, coins, or chips.
  • Prepare reports, including assignment of company funds or recording of department revenues.
  • Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons.
  • Perform removal and rotation of cash, coin, or chip inventories as necessary.
  • Supply currency, coins, chips, or gaming checks to other departments as needed.
Education
High School Diploma : general Jun 1974 Chino High School Chino, Ca
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Resume Details

This is a real resume for a customer service in Las Vegas, Nevada with experience working for such companies as Nv Energy Co, Corestaff, Charlies Down Under. This is one of the hundreds of customer service resumes available on our site for free. Use these resumes as templates to get help creating the best customer service resume.

Previous Companies:

  • NV Energy co
  • Corestaff
  • Charlies Down Under

Previous Job Positions:

  • customer service
  • supervisor
  • Customer Service Representative
  • Cage cashier

Schools:

  • Chino High School

Level of Education:

  • High School Diploma

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