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Lanter Delivery Systems - Customer Service Resume Example

Noah Smith
XX XXXXXXXXXX XXXXX, Bristol, IL 60512
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Customer Service and Administrator with more than 17 years of experience in the transportation field. Excellent customer service and driver management skills. Track record of achieving exceptional results in resolutions of customer complaints and improvements made to meet delivery expectations.

Skills
  • Customer and Personal Service
  • Time Management
  • Complex Problem Solving
  • Instructing
  • Management of Personnel Resources
  • Administration and Management
  • Quick Learner
  • Education and Training
Experience
Customer Service May 2007Jul 2015 Lanter Delivery Systems Aurora, IL
  • Confer with customers by telephone to resolve delivery issues and notification of late deliveries.
  • Maintain and enter multiple daily reports for management and customers.
  • Review and research claims adjustments with dealers and approving or disapproving dealers claims.
  • Maintain and keep dealer lists up to date.
  • Enter all customer complaints, or comments as wells as actions taken in company used data base. 
  • Implement new procedures and train current and new employees.
  • Order supplies and distribute to office and warehouse employees.
Transportation Planners Jan 2005Mar 2007 Exel Direct Aurora, IL
  • Enter billing information of warehoused inventory for deliveries to customers.
  • Compile numbers for driver and contractor payroll and payment of drivers and contractors. 
  • Create and maintain reports of daily totals for management.
  • Assist drivers with directions and helped resolve issues associated with deliveries. 
  • Schedule deliveries and call customer's to notify them of delivery window.
  • Received in and properly tagged all Maytag returns coming into the building for return to customer warehouse.
  • Plan and implement disposal of scrap appliances. 
  • Route trucks manually from estimated inventory to be received for the next day.  
  • Management of drivers responsibilities and procedures.
  • Create new billing procedures and put into action. 
  • Run weekly billing procedure conference calls. 
  • Assist customers with appliances picked up at the warehouse. 
Distribution Coordinator Assistant Jan 2004Jan 2005 PPG/Ablest Temporary Agency Batavia, IL
  • Set up loads Bill of Ladings. 
  • Print Bill of Ladings.
  • Run orders for warehouse personal to pick product.
  • Communicate and assist with customer service. 
  • Create hazmat paperwork for drivers freight transportation. 
Billing Clerk Dec 2001Jan 2004 Exel Direct Aurora, IL
  • Enter billing information of warehoused inventory for deliveries to customers.
  • Schedule deliveries and notify customers of estimated delivery window. 
  • Compile numbers for drivers and contractors payroll and payment of drivers and contractors. 
  • Complete and submitted invoices for “overflow”agents.
  • Create and maintain reports of daily totals for management. 
  • Assist drivers with directions and help resolve issues associated with deliveries.
  • Enter and schedule return orders for billing clients.
  • Create new orders in billing system. 
  • Confer with customers by telephone to resolve delivery issues. 
  • Verify mattress inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Customer Service Jun 1998Nov 2001 Domino's Distribution Center Bolingbrook, IL
  • Enter orders for customers and manage online ordering system.
  • Route trucks for delivery of products using mapping software.  
  • Enter weekly data of driver hours and miles for payroll. 
  • Process vendor payments. 
  • Prepare invoices for deliveries to customers. 
  • Purchase of vegetables to fill daily customer orders.
  • Assist customers with freight picked up from the warehouse.  
  • Plan and organize monthly driver meetings.     
  • Provide safety training classes and viewing of safety videos to drivers. 
  • Conduct investigations into transportation accidents.
Education
High School Diploma : General Studies Jun 1997 West Aurora High School Aurora, IL
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Resume Details

This is a real resume for a Customer Service in Bristol, Illinois with experience working for such companies as Lanter Delivery Systems, Exel Direct, Ppg. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • Lanter Delivery Systems
  • Exel Direct
  • PPG

Previous Job Positions:

  • Customer Service
  • Transportation Planners
  • Distribution Coordinator Assistant
  • Billing Clerk

Schools:

  • West Aurora High School

Level of Education:

  • High School Diploma

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