Senior Customer Service Representative, Healthcare Medical ,Durable Medical Supplies,Pharmacy,Accounting,Registration and Refill ,Data Entry,Multitasking ,Data Entry with Hospital Discharge forms.Shipping and Receiving
My job duties where approving and declining Forms such as The Recommendation To Abstain and the Physician Verification Forms. I also had certain client accounts that I worked with on a daily basis. These accounts included a job description such as resetting passwords for members to log into there accounts or sending and approving forms.Also included researching there issues and or creating a research ticket for such issues .I also answered incoming calls and made outgoing calls as well as chats. My job was multitasking between incoming and outgoing calls ,chats ,incoming and outgoing emails and documenting voicemails, attaching screenshots and documenting all calls,voice mails, emails and chats within the members for our records . Also trained new customer service representatives and attended all meetings and trainings for new clients as well as involved in the meetings to better serve our company employees and our clients.
Worked in a face paced call center environment. My position consist of refilling prescription orders by phone and by mail .Attention to detail was a must in order to place the correct orders and accurate insurance information for prescription processing Registered new customers by mail and fax. This was also a fast paced data entry department. I also worked in shipping and receiving department as well as the prescription dispense department for all regular and controlled substance prescriptions. I was also promoted to different departments in this position from packaging , shipping and receiving ,dispensing prescriptions to dispensing control substance to customer service data entry . My last position there was data entry customer service per I needed a working schedule for my children at the time .
This is a real resume for a Customer Service in Phoenix, Arizona with experience working for such companies as Healthways, Apria Healthcare, Walgreens Mail Order Pharmacy. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.
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