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Healthways - Customer Service Resume Example

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Amelia Cooper
Professional Summary:
I have worked in the Medical Healthcare Profession for at least 15 years .I have been promoted to different departments per my experience and my attempt to learn more .I enjoy what I do and am a very hard working,  motivated ,fast paced person with respect and knowledge .Learning something new is  challenge to move forward with more acknowledgement of the Healthcare business. I have accomplished and learned a great amount about healthcare in my 15 years  that I have worked in this business. I like to keep busy at all times . I have worked in a fast paced environment where there are goals to meet for both tickets met per day and the amount of phone calls answered. I have had many years of experience with customer service . 

Senior Customer Service Representative, Healthcare Medical ,Durable Medical Supplies,Pharmacy,Accounting,Registration and Refill ,Data Entry,Multitasking ,Data Entry with Hospital Discharge forms.Shipping and Receiving

Customer Service/Escalations/Research Dept Sep 2011Mar 2014 Healthways Chandler, Az

My job duties where approving and declining Forms such as The Recommendation To Abstain and the Physician  Verification Forms. I also had certain client accounts that I worked with on a daily basis. These accounts included a job description such as resetting passwords for members to log into there accounts or sending and approving forms.Also included researching there issues and or creating a research ticket for such issues .I also answered incoming calls and made outgoing calls as well as chats. My job was multitasking between incoming and outgoing calls ,chats ,incoming and outgoing emails and documenting voicemails, attaching screenshots and documenting all calls,voice mails, emails and chats within the members for our records . Also trained new customer service representatives and attended all meetings and trainings for new clients as well as involved in the meetings to better  serve our company employees and our clients. 

Customer Service/Durable Medical Supplier/Data Entry Jan 2006Apr 2008 Apria Healthcare Phoenix, Az Customer Service  Representative for  provider of health care products and home medical equipment. My responsibilities included daily data entry ,sales support service, multitasking, inbound and outbound calls, contacting customers ,doctor's offices, hospitals,  insurance companies and home care facilities via phone for follow ups and equipment rental or purchase. Handled phone orders with a average of 95 calls a day. Also addressed customers complaints and inquires as well as registered customers with hospital release face sheets. Followed up on orders with customers and dispatch for ship dates and to assure orders were delivered as promised. Assisted in the training of new  customer representative employees.
Customer Service/Registration and Refill/Shipping and Receiving/Pharmacy Tech May 1997Mar 2005 Walgreens Mail Order Pharmacy Tempe, Az

Worked in a face paced call center environment. My position consist of  refilling prescription orders by phone and by mail .Attention to detail was a must in order to place the correct orders and accurate insurance information for prescription processing  Registered new customers by mail and fax. This was also a fast paced data entry department. I also worked in shipping and receiving department as well as the prescription dispense department for all regular and controlled substance prescriptions. I was also promoted to different departments in this position from packaging , shipping and receiving ,dispensing  prescriptions to dispensing control substance to customer service data entry . My last position there was data entry  customer service per I needed a  working schedule for my children at the time .

High School Diploma : Business Education May 1985 South Mountain High School Phoenix, Az typing, science,accounting
Cosmetology Woodruff Cosmetology Stockton, Ca
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Resume Details

This is a real resume for a Customer Service in Phoenix, Arizona with experience working for such companies as Healthways, Apria Healthcare, Walgreens Mail Order Pharmacy. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • Healthways
  • Apria Healthcare
  • Walgreens Mail Order Pharmacy

Previous Job Positions:

  • Customer Service
  • Escalations
  • Research Dept
  • Durable Medical Supplier
  • Data Entry


  • South Mountain High School
  • Woodruff Cosmetology

Level of Education:

  • High School Diploma

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