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Fanimation - Customer Service Resume Example

Njmiase Rhiailld
XXXX X XXXX XXXXXX, Indianapolis, IN 46220
XXXXXXXXXXXX
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Professional Summary
Accomplished, energetic, motivated, responsible and proficient with a drive for excellence. I have a solid history of achievement in customer service with strong organizational & prioritizing abilities. Over 10 years in customer service, customer relations and product support positions.

Experience
customer service Nov 2011Current Fanimation Zionsville, In
  • EDI Specialist, Product Specialist
  • Customer Service Representative, Customer ServiceTrainer
  • Submitting, sending and amending invoices
  • Answering telephones and responding to requests from consumers dealers and sales representatives. Including: troubleshooting issues, checking on inventory, checking order status, sharing product knowledge, pricing and freight/shipping information. 
  • Processed, entered and assessed the Return Goods Authorization 
  • Confirmed requests with dealers and sales representatives and followed up on calls for credit and or replacement
  •  Processed domestic and international orders to include: entering orders into the system, processing EDI orders, confirming orders, pricing with dealers and sales representatives, confirming  freight/shipping information. Responded to all email correspondence included status on orders, tracking information for product, etc, sales representatives, employees, etc. 

  • Knowledgeable with Office, Outlook and Excel
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers'  billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
receptionist Jul 2003Nov 2010 Proctor Investments Indianapolis, IN
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments, or scheduling appointments. Transmited information or documents to customers, using computer, mail, or facsimile machine. 
  • Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Heard and resolve complaints from customers or the public.
  • Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Education
High School Diploma : General Jun 2003 Arsenal Tech Indianapolis, IN
Associate of Science : nursing Ivy Tech Indianapolis, In Currently attending
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Resume Details

This is a real resume for a Customer Service in Indianapolis, Indiana with experience working for such companies as Fanimation, Proctor Investments. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • Fanimation
  • Proctor Investments

Previous Job Positions:

  • Customer Service
  • Receptionist

Schools:

  • Arsenal Tech
  • Ivy Tech

Level of Education:

  • High School Diploma
  • Associate of Science

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