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ETI Solid State Lighting - Customer Service Resume Example

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Wyatt Scott
Professional Summary

Service-oriented Customer Service Professional with Twenty years background in fast paced Customer Service/Inside Sales. Core competencies include multi-tasking, working in a fast paced environment as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Quick Books
  • Enterprise,
  • EDI Transaction Management,
  • 3PL order tracking
  • Amazon Vendor Central
  • Home
  • UPS World Ship Domestic and International, FEDEX Systems
  •  Oracle, All Microsoft programs.
  • Stock Room Inventory Management, Physcial Inventory Management, Shipping documentation, Proforma and customs documents. All other office duties.
Customer Service / Inside Sales 09/2013 to Present ETI Solid State Lighting Cleveland , OH  
  • Manage daily activities of Customer Service duties to Outside and Inside Customers, Consumers, Manufacturing Rep Groups, Supply Chain needs. Maintain and manage Quick Books Enterprise System, EDI Management, Retail Web Based Systems, and 3PL Inventory System. Able to multi-task many different jobs, handle high volume phone calls and resolve any issues with good decision making.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Vendor Contracts 03/2013 to 09/2013 CLS Facility Services Mentor, OH
  • Perpetually review contractors performanceand recommend the termination of any contractors who are providing substandard or not fulfilling their contractual obligations.
  • Responsible for data integrity of Vendor Scorecard Sampro. This data will be complied, analyzed, and reported at intervalsdetermined by CLS management.
  • Identify and provide solutions for customers needs. Assist in the development of departmental metrics to measure quality of service.
  • Leads vendor negotiations and administrates contracts and agreements with vendors for designated customers.
  • Responsible for all aspects of the schedule and preventative maintenance, as well as planned service contracts.
Executive Sales Assistant 10/2007 to 06/2012 Majestic Steel, USA Woodmere, OH
  • Identified and developed opportunities in process and procedures that reduced scrap and processing costs and provided more efficient yields of material in order to improve operating performance
  • Triaged incoming communications in a fast paced environment. Addressed immediate needs or routed to appropriate individuals.
  • Managed lostics function such as scheduling pickups, monitoring status, logging shipments and informing customers.
  • Supported sales team by providing timely quotes to customers.
  • Embraced the numerous opportunities to expand my knowledge base by making frequent trips to steel mills for observation.
Customer Service/Inside Sales 03/2003 to 09/2007 SourceOne Health Care Mentor, OH
  • generated client quotations a requested.
  • Maintained client relations and acquainted clients with order status, lead time and delivery dates and tracking information.
  • Transmitted invoices and bills of lading to customers post order shipments.
  • Capture and maintained accurate information in CRM System.
Transportation/Customer Service 08/1997 to 11/2002 Royal Appliance/Dirt Devil (TTI Floorcare) Mentor, OH
  • Assigned drivers to receiving dock doors, and signed off on paper work.
  • Scheduled pickups with carriers and check their rates.
  • Answer Multiple Phone Calls
  • Resond to customer inquiries.
  • Handled and resolved customer complaints
  • Provided customers with product and service information.
  • Processed orders and form applications.
  • Interpret instructions from an manual and basic product diagrams.
High School Diploma: General Business Studies Mentor High School Mentor , OH
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Resume Details

This is a real resume for a Customer Service in Concord, Ohio with experience working for such companies as Eti Solid State Lighting, Cls Facility Services, Majestic Steel. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • ETI Solid State Lighting
  • CLS Facility Services
  • Majestic Steel

Previous Job Positions:

  • Customer Service
  • Inside Sales
  • Vendor Contracts
  • Executive Sales Assistant
  • Transportation


  • Mentor High School

Level of Education:

  • High School Diploma

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