Breakers Beach Resort - Customer Service Resume Example

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Alexander Wilson
XXXX XXXXXXX XXXX , Navarre , FL 32566 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Accomplished and energetic customer service with a solid history of resort compliance.  Motivated leader with strong organizational and prioritization abilities.  Areas of expertise include night audit, bank deposit, making reservations and taking care of customer complaints. 
Skills
  • Clerical
  • Writing
  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Service Orientation
  • Administration and Management
  • Judgment and Decision Making
  • Complex Problem Solving
Experience
Customer Service 03/2011 to Present
Breakers Beach Resort Fort Walton Beach, FL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Front desk Supervisor 03/2011 to 10/2015
Seabreeze Inn Fort Walton Beach, FL
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Front desk Supervisor 04/2008 to 04/2011
Days Inn Fort Walton Beach, FL
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
Education
High School Diploma: May 2008 Navarre High School - Navarre, FL
Cerification License state of Florida: Electorlogy Cindy Cassady School of Electrology, Health & Beauty - Pensacola, FL
Languages
Fluent Indian

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About this resume

Customer Service FROM Navarre , Florida RESUME

This is a resume for a Customer Service in Navarre, Florida with experience working for such companies as Breakers Beach Resort and Seabreeze Inn. The grade for this resume is 0 and is one of hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

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School Attended
Navarre High School