Advocate Healthcare - Customer Service Resume Example

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Charlotte Murphy
XXX XXXXX XXXX XXXXXX, Elmhurst, IL 60126
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented Customer Care/Billing dedicated to high levels of customer satisfaction and meeting aggressive business goals. Detail Oriented and problem solving with specialized knowledge in Medicare Billing and Customer Service. 

Certified EMT-B with expert knowledge of medical terminology and HIPPA compliance. Support quality patient care and education.

Bi-lingual customer representative  who builds and leads friendly, efficient service teams. 

Skills
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Critical Thinking
  • Judgment and Decision Making
  • Monitoring
  • Coordination
  • Complex Problem Solving
Experience
Customer Service/Care Jun 2014Present Advocate Healthcare Oak Brook, IL
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Verifies insurance and demographic information given from callers or by mail/fax, determines appropriate insurance code, updates accounts in system and schedules the bill.
  • Familiar with ICD9 Codes, Medical Terminology
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Exceeded corporate target for customer satisfaction for 12 months in a row. 
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Ability to read, write, speak and understand English proficiently.
  • Handle stressful and difficult situations via phone
  • Making sure HIPAA guidelines are followed.
Metro AR Manager May 2010May 2013 Superior Air-Ground Ambulance Elmhurst, IL
  • Knowledge Medical Terminology
  • Checked Patient Eligibility, such as Ecare, HFS etc.
  • Collected payments 
  • Billed Insurances (Medicare, Medicaid, BCBS and more)
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Knowledge of third party liability, UB04, HCFA 1500, EOB
  • Billed claims correctly and identify claim errors
  • Answer applicants' questions about benefits and claim procedures.
  • Monitor the payments of benefits throughout the duration of a claim.
EMT-B / Telecommunications Dispatcher May 2000May 2010 Superior Air-Ground Ambulance Elmhurst, IL
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Prepare daily work and run schedules.
  • Oversee all communications within specifically assigned territories.
  • Ensure timely and efficient emergency and non-emergency response times (ETA)
  • Ensure safety with over 100 vehicles 
  • Answered Emergent and Non-Emergent calls
  • Verified Medicare Fraud in patient care by assessments
  • Enrolled over 62 fire departments in Medicare Enrollment
  • Transferred patients to the closest hospital
  • Patient care 
Education
Bachelor of Science : Computer Science / Unmanned Aerial Vehicle Lewis University Romeoville, IL
Associate of Science : Computer Science College of DuPage Glen Ellyn, IL Cisco Certification-in pursuit
National Coding
Licensed EMT-B
Languages
Spanish and English

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About this resume

Customer Service FROM Elmhurst , Illinois RESUME

This is a resume for a Customer Service in Elmhurst, Illinois with experience working for such companies as Advocate Healthcare and Superior Air Ground Ambulance. The grade for this resume is 0 and is one of hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

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School Attended
Lewis University