Advocate Healthcare - Customer Service Resume Example

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Charlotte Murphy
Professional Summary

Goal-oriented Customer Care/Billing dedicated to high levels of customer satisfaction and meeting aggressive business goals. Detail Oriented and problem solving with specialized knowledge in Medicare Billing and Customer Service. 

Certified EMT-B with expert knowledge of medical terminology and HIPPA compliance. Support quality patient care and education.

Bi-lingual customer representative  who builds and leads friendly, efficient service teams. 

  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Critical Thinking
  • Judgment and Decision Making
  • Monitoring
  • Coordination
  • Complex Problem Solving
Customer Service/Care Jun 2014Present Advocate Healthcare Oak Brook, IL
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Verifies insurance and demographic information given from callers or by mail/fax, determines appropriate insurance code, updates accounts in system and schedules the bill.
  • Familiar with ICD9 Codes, Medical Terminology
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Exceeded corporate target for customer satisfaction for 12 months in a row. 
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Ability to read, write, speak and understand English proficiently.
  • Handle stressful and difficult situations via phone
  • Making sure HIPAA guidelines are followed.
Metro AR Manager May 2010May 2013 Superior Air-Ground Ambulance Elmhurst, IL
  • Knowledge Medical Terminology
  • Checked Patient Eligibility, such as Ecare, HFS etc.
  • Collected payments 
  • Billed Insurances (Medicare, Medicaid, BCBS and more)
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Knowledge of third party liability, UB04, HCFA 1500, EOB
  • Billed claims correctly and identify claim errors
  • Answer applicants' questions about benefits and claim procedures.
  • Monitor the payments of benefits throughout the duration of a claim.
EMT-B / Telecommunications Dispatcher May 2000May 2010 Superior Air-Ground Ambulance Elmhurst, IL
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Prepare daily work and run schedules.
  • Oversee all communications within specifically assigned territories.
  • Ensure timely and efficient emergency and non-emergency response times (ETA)
  • Ensure safety with over 100 vehicles 
  • Answered Emergent and Non-Emergent calls
  • Verified Medicare Fraud in patient care by assessments
  • Enrolled over 62 fire departments in Medicare Enrollment
  • Transferred patients to the closest hospital
  • Patient care 
Bachelor of Science : Computer Science / Unmanned Aerial Vehicle Lewis University Romeoville, IL
Associate of Science : Computer Science College of DuPage Glen Ellyn, IL Cisco Certification-in pursuit
National Coding
Licensed EMT-B
Spanish and English

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About this resume

Customer Service FROM Elmhurst , Illinois RESUME

This is a resume for a Customer Service in Elmhurst, Illinois with experience working for such companies as Advocate Healthcare and Superior Air Ground Ambulance. The grade for this resume is 0 and is one of hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

School Attended
Lewis University