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ADT SERCURITY - Customer Service Resume Example

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Aiden Jackson
XXXXX XXXX XXXX XXX , JACKSONVILLE, FL 32218
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Customer account management Conflict resolution Relationship building Personable and friendly Strong work ethic Client acquisition Payment processing Clear communication Customer Service Award
Experience
CUSTOMER SERVICE Sep 2011Jul 2013 ADT SERCURITY JACKSONVILLE, FL
  • Created mutually beneficial relationships with customers.
  • Promptly and accurately processed customer payments.
  • Liaised with sales, marketing, and administrative teams to establish and implement customer service policies.
  • Responded to and resolved customer complaints.
  • Offered product package information to new customers.
  • Carefully placed customer orders and updated inventory files.
  • Offered back-up support to other customer service representatives during peak business hours.
COLLECTION Apr 2007Dec 2011 DIRECT GENERAL INSURANCE JACKSONVILLE, FL
  • Collaborated with office team to research and resolve holdups to fabrication and assembly.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
COLLECTION Nov 2002Jan 2005 DIVERSFIED CONSULANT JACKSONVILLE, FL
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Negotiate credit extensions when necessary.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Education
High School Diploma May 1997 ADREW JACKSON HIGH SCHOOL JACKSONVILLE, FL
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Resume Details

This is a real resume for a Customer Service in JACKSONVILLE, Florida with experience working for such companies as Adt Sercurity, Direct General Insurance, Diversfied Consulant. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • ADT SERCURITY
  • DIRECT GENERAL INSURANCE
  • DIVERSFIED CONSULANT

Previous Job Positions:

  • Customer Service
  • COLLECTION

Schools:

  • ADREW JACKSON HIGH SCHOOL

Level of Education:

  • High School Diploma

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