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A&B Construction - Customer Service Resume Example

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Alexa Coleman
XXXX XXXXX XX XXXX , Tacoma , WA 98387
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary
A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of exceeding customers expectations and improving customer relationships. I always work hard to ensure that the customers/clients have a positive experience, and use feedback to gain a better understanding of what they really want. I am also a team player, who is able to work to timely demands and effectively manage multiple workloads.
Skills
  • Critical Thinking
  • Troubleshooting
  • Self disciplined
  • Managing Time
  • Multi- Tasking
  • Pro- Active
  • Active Listening
  • Tenacious
  • Working with others
  • Planning& preparation
  • Customer/client satisfaction
  • Relationship building
Experience
Customer Service/ Office Assistant Oct 2005Apr 2013 A&B Construction Seattle, Wa
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Inventory and order materials, supplies, and services.
  • Answer telephones, direct calls, and take messages.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Customer Service Sales/ Collections Dec 2000May 2005 Gregory's Photography Kent , Wa
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Receive payments and post amounts paid to customer accounts.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Education
Associate of Science Pierce College Lakwood, Wa Expected graduation Sep 2017
High School Diploma Jun 1998 Antelope Valley High School Lancaster , Ca
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Resume Details

This is a real resume for a Customer Service in Tacoma, Washington with experience working for such companies as A&b Construction, Gregorys Photography. This is one of the hundreds of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service resume.

Previous Companies:

  • A&B Construction
  • Gregorys Photography

Previous Job Positions:

  • Customer Service
  • Office Assistant
  • Customer Service Sales
  • Collections

Schools:

  • Pierce College
  • Antelope Valley High School

Level of Education:

  • Associate of Science
  • High School Diploma

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