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Fairpoint - Customer Sales and Service Representative Resume Example

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Layla Ross
XXX XXXXXXXXX XX, St Albans, VT 05478
Professional Summary:

Accomplished and energetic Customer Service Representative  with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Detail oriented, pleasant and professional. 

  • Excellent written and verbal  communication skills
  • More than 20 years experience in customer service and support with strengths in sales, account maintenance, problem solving and trouble shooting. 
  • Knowledgeable with IBM systems: Outlook. Lotus, Microsoft Word and Excel, Metasolv, Kenan and Siebel.
  • Works well under pressure.
  • Dedicated team player.
  • Excellent planner and coordinator.
Customer Sales and Service Representative Jul 1997Present Fairpoint, Verizon,Bell Atlantic So. Burlington, Vt E-commerce team providing customer support via email and social media.
Secure sales for telecommunication services such as local. long distance, television, energy and internet.
Open new accounts and provide sales expertise to  upgrade existing ones.
Investigate and resolve customer issues such as billing, payments and account maintenance.
Provide support for customers using consumer website.
Distribute sales leads. 
Provide peer support.
Self managed.
Answer average of 75 calls or emails per day by addressing customer inquiries and solving problems.
Reputation as an efficient customer service provider with high levels of accuracy.
Recipient of multiple positive sales and customer service awards.
owner,operator Feb 1987Jul 1997 More Than Drapes St Albans, Vt Owner of business specializing in custom window treatments and upholstering.
Worked as sub contractor to furniture and home decor shops, decorators and directly for private individuals.
Read work orders, applied knowledge and experience to determine types and amounts of materials needed.
Make, restore and create custom pieces.
Pick up and deliver products.
Billing and record keeping for business.
High School Diploma Bridgewater Raynham Regional HS Bridgewater, MA
30 accumulated credits Community College of Vermont St Albans, VT
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Resume Details

This is a real resume for a Customer Sales and Service Representative in St Albans, Vermont with experience working for such companies as Fairpoint, Verizon, Bell Atlantic. This is one of the hundreds of Customer Sales and Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Sales and Service Representative resume.

Previous Companies:

  • Fairpoint
  • Verizon
  • Bell Atlantic

Previous Job Positions:

  • Customer Sales and Service Representative
  • owner
  • operator


  • Bridgewater Raynham Regional HS
  • Community College of Vermont

Level of Education:

  • High School Diploma

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