Cox Communications - Customer Retention Rep Resume Example

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Savannah Hughes
Professional Summary

A seasoned customer service agent, with more than 11 years of experience in fast-paced call-center environment. An effective communicator, active listener and problem solver looking to utilize and enhance my skill-set to secure a position with a company and drive overall success.

Customer Retention Rep/Mentor 12/2010 to Present
Cox Communications Phoenix, AZ
  • Handle escalated customer concerns by diffusing the situation in order to meet a customer and business need.
  • Negotiate payment schedules, Payment arrangements, adjusted costs for loyal customers.
  • Responsible for utilizing multiple customer databases to access, change or input account information for customers.
  • Achieved monthly key performance metrics, call order entry productivity standards, and call quality performance through persuasive skills and defined call flow structure.
  • Complete installation, disconnections, transfers and update customer accounts using customer record database.
  • Increase revenue by up-selling and cross-selling video, internet, and telephone services to existing customers.
  • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer interests.
  • Mentor newly hired employees.
  • Repackage bundles and offered promotions and credits based on customer scenario and need.
Contact Center Academic Advisor 01/2010 to 12/2010
The University Of Phoenix Tempe, AZ
  • Used positive influence to help students uncover career direction. 
  • Planned education around career aspirations. Worked with students to maintain high GPA and proper attendance.
  • Searched for companies and connect with recruiters interested in UOP Alumni. 
  • Worked with fellow Advisors to ensure their students were also successful.
Premier Bank Private Bank Rep 01/2005 to 01/2010
Wells Fargo Bank Phoenix, AZ
  • Resolve High Value customer concerns by phone
  • Consistently developed and maintained relationships with Wells Fargo partners to maximize sales opportunities
  • Worked to understand customers' financial needs and show them how to get the greatest possible value from the products and services available.
  •  Solve complex problems with multiple software programs.
  • Mentor newly hired representatives.
High School Diploma: General Studies Apr 2004 Moon Valley High School - Phoenix, AZ

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About this resume

Customer Retention Rep FROM Laveen , Arizona RESUME

This is a resume for a Customer Retention Rep in Laveen, Arizona with experience working for such companies as Cox Communications and The University Of Phoenix. The grade for this resume is 0 and is one of hundreds of Customer Retention Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Retention Rep resume.

School Attended
Moon Valley High School