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Pacific Premier Bank - Customer Relations Specialist Resume Example

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XXXX XXXXXXX XXXX XXXXXX, Dallas, TX 75248
XXXX XXXXXXX XXXX XXXXXX, 75248, Dallas TX
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Professional Summary

I have 37 years of service in the Banking industry from many levels of customer service.  Starting with  experience as a bank teller working with customers and their bank accounts.

I have also worked as a retail support operator to which I was in a call center answering bank policy and procedural questions for all bank personnel.

I have customer service skills on all levels.  I have worked with individuals and their many banking needs such as opening checking, savings and all retirement accounts.  I have worked with retail lending in servicing individuals with loans from cars, to home improvement.

Skills

Worked with Microsoft Word and Excel10 Key calculator

Trainer

Call Center experience

Verbal and Writing experience

Experience
Jan 2006Current
  • As a board member I help keep our Association in good standing with the State of Texas.
  • We also make sure that the property is taken care of and any questions or issues.
  • homeowners might have we work to solve them.
Customer Relations Specialist Mar 2013May 2015 Pacific Premier Bank Dallas, TX

Opened all new accounts for our customers.

Serviced all accounts with research issues.

Closed accounts with issuing bank checks to the customer.

Did branch capture which consisted of processing all bank deposits that we received daily.


Trained customers with new software that they would use while banking with us.


Ordered all supplies for our department.

Maintained inventory for all office equipment.

Customer Relations Specialist Dec 2006Mar 2013 First Associations Bank Dallas, TX

Opened all new accounts for our customers.

Serviced all accounts with research issues.

Closed accounts with issuing bank checks to the customer.

Did branch capture which consisted of processing all bank deposits that we received daily.


Trained customers with new software that they would use while banking with us.


Ordered all supplies for our department.

Maintained inventory for all office equipment.

operations specialist Dec 2003Nov 2006 Jefferson Bank Dallas, TX

Back office processing.

Supported the branches with bank policies and procedures.

Opened new bank debit cards and provided maintenance.

Corrected all branch work that rejected in processing.

Trained new personnel

Answered all customer calls regarding issues with their bank accounts or bank debit cards.


Helped balance all General Ledger accounts within the bank.

Jan 1991Jan 1993 Associates Degree Computer Science Cincinnati, OH
  • Community Service.
  • Board of Directors Woodhaven Condominium Association.
Education
Associate of Applied Science : Computer Science May 1993 Southern Ohio College Cincinnati, OH
Community Service

I live in a Condominium Community and serviced on the board for 8 years holding various positions from secretary to Vice President of the Association.

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Resume Details

This is a real resume for a Customer Relations Specialist in Dallas, Texas with experience working for such companies as Pacific Premier Bank, First Associations Bank, Jefferson Bank. This is one of the hundreds of Customer Relations Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Relations Specialist resume.

Previous Companies:

  • Pacific Premier Bank
  • First Associations Bank
  • Jefferson Bank

Previous Job Positions:

  • Customer Relations Specialist
  • Operations Specialist

Schools:

  • Southern Ohio College

Level of Education:

  • Associate of Applied Science

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