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Florida Today Newspaper - Customer Relations Specialist Resume Example

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Sebastian Green
XXX XXX XXXX , Indialantic, FL 32903
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills

• Excellent communication skills 

• Works well under pressure • Fast learner 

• Strong organizational skills  • Proficient in MS Office, Word and Excel 

• Conflict and billing resolution   • Strong client relations and listening skills

• Cash management  • Multi-line phone usage

Experience
Customer Relations Specialist Aug 2002Aug 2013 Florida Today Newspaper Melbourne, FL • Ranked and awarded as most effective customer service representative among all customer service 
representatives at newspapers throughout the Eastern United States via a Secret Caller competition.
• Experienced Switchboard Operator directing an average of 100 calls per day in a fast-paced environment.
• Served as an assistant to the Circulation Manager, Operations Manager, Human Resource Director, Editor and Publisher by taking and relaying messages, providing proper contact information, resolving customer 
conflict, keeping spreadsheets and doing sales analysis. 
• Provided new product and billing information; experienced in billing resolution, assisting customers in person, via telephone and by email. 
• Responsible for maintaining and balancing of petty cash, sales and postage drawers on a daily basis. 
• Served as a back-up Dispatcher covering days off, vacations and sick days including all of the duties 
assigned to that job: Communicating with field personnel, customer call center supervisors and 6 partner 
publications as well as performing data entry for new customers.  Compiled daily shift report and service 
error report daily. 


Receptionist/Secretary May 1999May 2002 Spacecoast Architects Indialantic, Florida • Served as receptionist at local architectural firm providing exceptional customer service. 
• Answered the phone and greeted walk-in clients. 
• Completed product orders, change orders and architectural contracts for owner. 
• Kept and balanced financial records. 
• Responsible for calculating payroll and writing payroll checks. 
• Served as courier. 
Head Teller Nov 1984Sep 1989 United Savings of America, Savings and Loan Melbourne, FL • Provided excellent customer service gaining the respect and trust of depositors for a major savings and loan 
bank. 
• Responsible for handling tens of thousands of dollars in deposits in the form of cash and checks with 100% 
accuracy on a daily basis. 
• Responsible for balancing all teller tills in the main branch office with 100% accuracy on a daily basis, making 
bank deposits and ensuring all requirements for daily operation were met. 
Layout clerk / Proofreader Sep 1979Sep 1984 Rocky Mountain Bank Note Wheatridge, CO. • Responsible for the lay out for the printing of personal and business checks 
• Gathered bank logos and assembled lead lines from lithograph with extreme accuracy at a very fast pace. 
• Provided all proof-reading to ensure 100% accuracy before going to press. 


Education
Select your Degree Brevard Community College Melbourne, FL
High School Diploma Jun 1972 Melbourne Central Catholic High School Melbourne, FL
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Resume Details

This is a real resume for a Customer Relations Specialist in Indialantic, Florida with experience working for such companies as Florida Today Newspaper, Spacecoast Architects, United Savings Of America. This is one of the hundreds of Customer Relations Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Relations Specialist resume.

Previous Companies:

  • Florida Today Newspaper
  • Spacecoast Architects
  • United Savings of America

Previous Job Positions:

  • Customer Relations Specialist
  • Receptionist
  • Secretary
  • Head Teller
  • Layout clerk

Schools:

  • Brevard Community College
  • Melbourne Central Catholic High School

Level of Education:

  • Select your Degree
  • High School Diploma

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