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National Pen - Customer Relations Manager Resume Example

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Madison Rivera
XXXX X XXXXXXX XXXXXX, Tullahoma, TN 37388
Professional Summary
  • Sales Finance Loan Closings Advertising Customer Service Client retention Territory management Key account generation Networking skills Order Processing Regional accounts Goal-oriented Account management Self-motivated Pitch strategies Sales force training Excellent communication skills Lead development Internet savvy Developing local contacts Persuasive communication techniques Leadership ability
National Pen Shelbyville, Tn Customer Relations Manager Aug 2011Mar 2014
  • Successfully marketed products by recognizing market trends and principal, and knowledge of consumer needs.
  • Cultivated relationships between National Pen and companies naionwide to facilitate advertisement goals.
  • Developed client-specific solutions for National Pen resulting in customer satisfaction.
  • Presented products to different companies nationwide to purchase, resulting in successfully promoting their business.
  • Present purchase offers to sellers for consideration.
  • Developed detailed roster of over 750 clients and potential leads.
  • Negotiated with vendors to secure exclusive pricing and contracts.
  • Execute 70 daily cold calls according to lead sheet and independently generated prospects.
  • Recognized by top executives for developing original sales techniques now adopted by entire sales force.
  • Created personal system to manage assigned prospective clients, deals in negotiation, and completed transactions.
  • Maintained positive relationships with clients and local businesses to encourage future sales.
  • Addressed patron complaints to ensure enjoyable shopping experience.
  • Suggested appropriate complimentary items to customers to increase per-transaction sales figures.
  • Communicated with customers to resolve complaints and address inquiries, directly contributing to high customer retention rate.
Clayton Homes Shelbyville, Tn Sales Manager May 2004Jun 2010
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Handle customer complaints and take appropriate action to resolve them.
  • Submit applications to credit analysts for verification and recommendation.
  • Created well-crafted and individually tailored client proposals.
  • Over $800,000 in home sales yearly
Thompson Ford Tullahoma, Tn Car sales Apr 1996Apr 2004
  • Cultivated a pleasant store environment by greeting shoppers upon arrival.
  • Recognized for consistently scoring high on customer satisfaction surveys.
  • Participated in meetings discussing store-branding strategy.
  • Ensured the showroom was orderly and presentable.
  • Promptly completed sales transactions.
  • Contributed significantly to monthly sales outcomes.
  • Labeled merchandise with stickers to indicate sales items.
  • Leveraged active listening skills to better understand customer needs.
  • Assisted customers in selecting quality products.
  • Secured repeat business by delivering outstanding service to customers.
  • Trained new sales associates on consultative sales techniques.
  • Identified customer needs and provided workable solutions.
  • Advertised special events and new product launches to customers.
Athena Broadband Shelbyville, Tn Commercial Sales Mar 2014
  • Maintained confidential customer information including addresses, credit card numbers, and transaction histories.
  • Partnered with company executives to establish sales goals and revenue targets.
  • Communicated clearly with customers, store personnel, and store departments.
  • Assisted customers and company representatives in choosing product packages.
  • Advised customers on product purchases, up-selling additional items as appropriate.
  • Developed and maintained 750 existing customer accounts.
  • Customized sales pitches to appeal to diverse customer preferences.
  • Issued credits and explained terms of service agreements to customers.
  • Accurately logged customer orders into the company database.
Coffee County Central High School Manchester, Tn High School Diploma May 1991
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Resume Details

This is a real resume for a Customer Relations Manager in Tullahoma, Tennessee with experience working for such companies as National Pen, Clayton Homes, Thompson Ford. This is one of the hundreds of Customer Relations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Relations Manager resume.

Previous Companies:

  • National Pen
  • Clayton Homes
  • Thompson Ford

Previous Job Positions:

  • Customer Relations Manager
  • Sales Manager
  • Car sales
  • Commercial Sales


  • Coffee County Central High School

Level of Education:

  • High School Diploma

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