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Cargill Agriculture - Customer Operations Representative Resume Example

William Brown
XXXX XXXXXX XX, Lenexa, KS 66219
Home: XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Summary

Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. Self starter and leader with specialized knowledge in financial customer service and conflict resolution.

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Administration and Management
  • Critical Thinking
  • Economics and Accounting
  • Time Management
  • Judgment and Decision Making
  • Computers and Electronics
Experience
Customer Operations Representative 08/2014 to Present
Cargill Agriculture - Lenexa, KS
  • Settled all grain transactions for a particular grain elevator and finalized contracts for grain delivered.
  • Once settlements were complete, checks would be processed and sent to the farmer/producer.
  • On average, printed 200-300 checks a day and matched to the settlement documents before mailing.
  • Started working with a smaller elevator but quickly was transferred to handle the busiest region of the country.
  • Daily activities included contacting farmers/producers to verify how they wanted loads of grain split and which contracts they wanted to apply the bushels to for payment.
  • Worked closely with the sales team when opportunities arose to sell additional products or services to a farmer/producer.
  • Occasional travel to grain elevators to expand knowledge of processes and meet with farmers/producers face to face.
  • Spent Harvest 2015 working the highest volume elevator in the US for Cargill.
  • Worked with all involved with the location to streamline the settlement process and bring customers onboard with the new centralized way of handling settlements and contracting.
Assistant General Manager 05/2014 to Present
Empire Room - Kansas City, MO
  • Manage all bar staff, VIP staff and security to ensure all are performing to the expected levels set by management.
  • Work closely with General Manager in booking events and DJ's for the club.
  • Work with staff to ensure club is setup and ready to open on time.
  • Work with VIP staff to sell tables each night and ensure we have proper inventory to meet needs of VIP customers.
  • Ensure bartenders are working with a fully stocked bar and that all customers are satisfied with their experience.
  • Handle any employee issues in a professional manner including hiring and firing.
  • End of night all checkouts are completed and money counted to ensure accurate book keeping.
  • Assist with promotions for the club on a regular basis.
  • Began managing the club in August 2015. Currently the 2016 sales are $120,000 over 2015
Fuel Disputes Coordinator 07/2011 to 08/2014
US Bank - Overland Park, KS
  • Research disputes submitted by card holders regarding charges on there Voyager Fleet card.
  • Contact merchants regarding the disputed charges and request documentation to resolve disputes.
  • Process charge backs to merchants for charges found to be invalid or correct discrepancies on the transaction.
  • Worked closely with the Fraud Specialist to identify potential fraud on accounts.
  • Documented all standard operating procedures for the department and conducted training classes to further the knowledge of the customer service staff.
  • Handled inbound calls from customers regarding disputes.
  • Considered an expert on the Voyager product and was called upon regularly to assist with issues unrelated to disputes.
  • Worked on multiple special projects to improve the level of service provided to the customer.
Business Development Technical Support Specialist 05/2005 to 07/2010
Clinical Reference Laboratory - Lenexa, KS
  • Researched and evaluated all new business opportunities for the Insurance Division at CRL.
  • Key contributor in development of all client facing web applications.
  • Was responsible for collaborating with marketing firm to design and implement new marketing campaigns.
  • Monitored progress of all open projects relating to Insurance division.
  • Handled all technical issues that came through the department and forwarded to correct department when necessary.
  • Provided training to underwriting staff on how to utilize Web based tools to obtain the information they would normally have faxed to them.
  • Traveled to conferences with insurance agents to provide onsite training.
Education
Shawnee Mission West High School Overland Park, KS
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Resume Details

This is a real resume for a Customer Operations Representative in Lenexa, Kansas with experience working for such companies as Cargill Agriculture, Empire Room, Us Bank. This is one of the hundreds of Customer Operations Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Operations Representative resume.

Previous Companies:

  • Cargill Agriculture
  • Empire Room
  • US Bank

Previous Job Positions:

  • Customer Operations Representative
  • Assistant General Manager
  • Fuel Disputes Coordinator
  • Business Development Technical Support Specialist

Schools:

  • Shawnee Mission West High School

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