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Bank Of America - Customer Marketing Associate I Resume Example

Matthew Harris
XXXX XXXXX XXXX XXXX XXXXXX, Pasadena, CA 91103
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary:

Seasoned professional with more than 13 years of experience in fast paced high stress environments. Excellent analytical and judgement skills. Track record of achieving exceptional results in direct customer/client contact situations.

Skills:
  • Judgment and Decision Making
  • Customer and Personal Service
  • Sales and Marketing
  • Administration and Management
  • Critical Thinking
  • Time Management
  • Spanish Speaker
Experience:
Customer Marketing Associate I, Senor Collector II, Fraud Analyst II Jan 2007Jun 2015 Bank of America Pasadena, CA Customer Marketing Rep I
  • Provide services to customers, such as processing balance transfers and credit card payments. 
  • Responsible for deepening customer relationships by providing information on relevant bank products and services.

Collector II

  • Responsible for mitigating bank loses by using sound judgement, available tools and extensive training.
  • Worked with directly with customers and consumer credit counseling companies to provide long term financial solutions for at risk customers.
  • Chosen to participate in a special task force which was responsible for testing bank, state and federal compliance of bank procedures/processes.
Fraud Analyst II
  • Responsible for verifying a customers identity in many high stress situations.
  • Analyzed transactions, account histories and other relevant customer information in making fraud decisions.
  • Processed Fraud Claims.
Contact Lens Technician Jan 2002Jul 2006 Linden Optometry Pasadena, CA
  • Maintain records of customer prescriptions, work orders, and payments.
  • Show customers how to insert, remove, and care for their contact lenses.
  • Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
  • Billed insurance for services preformed and products sold.
  • Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
  • Supervise the training of new hires.
Education:
High School Diploma Jun 2000 Pasadena High School Pasadena, CA
Some College Pasadena City College Pasadena, CA
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Resume Details

This is a real resume for a Customer Marketing Associate I in Pasadena, California with experience working for such companies as Bank Of America, Linden Optometry. This is one of the hundreds of Customer Marketing Associate I resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Marketing Associate I resume.

Previous Companies:

  • Bank of America
  • Linden Optometry

Previous Job Positions:

  • Customer Marketing Associate I
  • Senor Collector II
  • Fraud Analyst II
  • Contact Lens Technician

Schools:

  • Pasadena High School
  • Pasadena City College

Level of Education:

  • High School Diploma
  • Some College

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