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John Deere Financial - Customer Management Supervisor Resume Example

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Jayden Robinson
XXXX XXXXX XX, Clive, IA 50325
Professional Summary

Seasoned Supervisor and Relationship Manager with over 13 years career experience in the Financial Industry. Dedicated to customer experience and retention. Employs exceptional skills in: relationship building, talent management and conflict resolution.

  • Customer needs assessment
  • Conflict resolution
  • Recruitment and talent development
  • Performance tracking and evaluation
  • Process improvement
  • Complex problem solving
  • Building relationships
  • Excellent communication skills
Customer Management Supervisor Aug 2009Sep 2014 John Deere Financial Johnston, IA

Hired, developed and supervised Customer Service Representatives to give quality service to John Deere customers.

Utilized conflict resolution methods with internal employees, customers, dealers and merchants to resolve situations on Retail and Revolving lending or equipment issues.

Represented Customer Management in many small and large projects to continue improvements on our products and services.

Developed relationships with office and field employees to leverage skills and knowledge to represent the John Deere brand.

Understand the needs of the customer.

Dealer Relationship Manager Mar 2006Aug 2009 John Deere Financial Johnston, IA

Utilized credit policy guidelines to underwrite credit decisions on Agriculture loans and leases under $1,250,000 total exposure.

Developed and maintained relationships with John Deere Dealers to promote the usage of John Deere financing.

Provided on-site training of John Deere Financial's products and services to aid in the growth of dealership sales.

Represented John Deere Financial in the 2009 John Deere Ag Product Introduction event as an Instructor.

Leasing Specialist Jun 2001Mar 2006 John Deere Financial Johnston, IA

Prepared, audited and booked Agricultural and Construction leases.

Gained knowledge and understanding of equipment leasing around sales tax, property tax, lease structures, purchase options and customer benefits.

Educated customers and dealers on how leases worked.

Bachelor of Arts : Criminology May 2001 University of Northern Iowa Cedar Falls, IA
Associate of Arts : Law Enforcement May 1999 North Iowa Area Community College Mason City, IA
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Resume Details

This is a real resume for a Customer Management Supervisor in Clive, Iowa with experience working for such companies as John Deere Financial. This is one of the hundreds of Customer Management Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Management Supervisor resume.

Previous Companies:

  • John Deere Financial

Previous Job Positions:

  • Customer Management Supervisor
  • Dealer Relationship Manager
  • Leasing Specialist


  • University of Northern Iowa
  • North Iowa Area Community College

Level of Education:

  • Bachelor of Arts
  • Associate of Arts

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