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Allstate - Customer Insurance Consultant Resume Example

Samantha Washington
XXXX XXXXXXX XXXXXXX, Pocatello, ID 83204
Home: XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Flexible, efficient and work well under pressure.
  • Excellent communication and organizational skills.
  • Multi-task and meet deadlines.
  • Proficient in Quickbooks.
  • Excellent listening and problem solving skills.
  • Quick learner and team player.
  • Familiar with various types of office equipment.
Experience
Customer Insurance Consultant 01/2013 to Present
Allstate - Chubbuck , ID
  • Resolve questions/issues which do not require an insurance license. 
  • Complete customer's requests as provided by caller. 
  • Demonstrate accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
  • Actively listen to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.
  • Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.
  • Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
  • Ensure facilitation of first call resolution and customer satisfaction on all transactions.
Customer Service Associate 07/2011 to 01/2013
Convergys - Pocatello, ID
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Meet customer requirements through first contact resolution.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
  • Maintain broad knowledge of client products and services.
Office Manager 07/2004 to 09/2011
Home Guard Siding - Pocatello, ID
  • Prepare and process payroll information.
  • Compute deductions for income and social security taxes.
  • Complete and submit tax forms and returns, workers' compensation forms and other government documents.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
  • Maintain inventory records.
  • Monitor status of loans and accounts to ensure that payments are up to date.
  • Access computerized financial information to answer general questions as well as those related to specific accounts.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Compile financial, accounting and auditing reports pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Education
Idaho State University Pocatello, ID
Working towards Bachelors of Science Degree: Sociology
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Resume Details

This is a real resume for a Customer Insurance Consultant in Pocatello, Idaho with experience working for such companies as Allstate, Convergys, Home Guard Siding. This is one of the hundreds of Customer Insurance Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Insurance Consultant resume.

Previous Companies:

  • Allstate
  • Convergys
  • Home Guard Siding

Previous Job Positions:

  • Customer Insurance Consultant
  • Customer Service Associate
  • Office Manager

Schools:

  • Idaho State University

Level of Education:

  • Working towards Bachelors of Science Degree

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