Dryclean Direct - customer handling Resume Example

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Jack Carter
XXX XXXXXXXX XXXXX XXXXXXXXX XXXXXXXXX XXXXXXXXXX , Washington , DC 20011 | (H) XXX XXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Bookkeeping
  • Make Financial reports
  • Airline ticketing
  • Customer handling
  • First aid service 
  • Basic computer knowledge/word/excel/access/project/
  • Familiar with peachtree Accounting, quickbook accounting, Galilio Sabre, Rapid airlines accounting.
  • Hospitality, honesty , loyal back ground.
Experience
customer handling 09/2014 to Present
Dryclean Direct Silver Spring, MD
  • Handle and take care the company customers as per my assigned location.
  •  Contact and deliver cosmetics products for regular customers.
  • Data organizer and customer handling.
  • Data observe and categorized by their field. 
  • summarized and finalized reports.
Sr. Accountant 04/2008
Ethiopian Airlines Addis Ababa, Addis Ababa
Ethiopian airlines
  • Audited all passenger ticket sales.
  • Sales made by all own office, travel agents including BSP/ARC reporting travel agents, General Sales Agents, and Industrial discount ticket sales to ET staffs & excess baggage sales.
  • Processed passenger refund claims as per the airline's and IATA rules and procedures.
  • Conducted all required process as per the Revenue accounting system requirement and ensure all sales batches are properly transferred to the airline's financial accounting system at the end of each accounting month.
  • Administered the Audited data on TRACE and RAPID lines system Handled all agent advice note balance collection Audited bills in relation with medical all policies, marine and motor vehicle claims in line with the respective insurance policies.
  • Audit excess baggage tickets and miscellaneous charge all assigned Ethiopian airlines sales offices , IATA and Non IATA Travel agent sales Prepared agent Advice Note for all under or over collection related with the ticket sales.
  • Handle and manage correspondences related to under and over collection of the Agents sales Handle and manage the passenger sales Audit section Accrued and Receivables account.
  • Advice and control the pricing section ticket fare period and ticket fare balance.
  • Computed and processed t our office sales data and stock control for all periodically release flight tickets excess baggage tickets miscellaneous charge documents.
  • Coordinated with concerned Area Managers or base services to obtain police report and estimated repair cost and report to the insurance.
  • Check and conform the two (RAPID AND ORACLE) system data similarity.
Education
Bachelor of Arts: Accounting Jul 2007 Addis Ababa University College of commerce - Addis Accounting Trainings/lessons Basic first aid training prepared by Ethiopian Red Cross Society Addis Ababa Branch for 36 hours from Aug 2-7, 2004 Certified in Passenger proration given by the IATA Training & Development institute Ethiopia (Addis Ababa), September 2011. Certified in Basic passenger Fares & ticketing, Ethiopian airlines Addis Ababa, Ethiopia from Jun 2-16, 2008 One week lesson on Fire safety Communication Skills from November 3-7, 2008 Addis Ababa, Ethiopia
Languages
English, Amharic
Awards
  • passenger proration certificate awarded by IATA (International Air Transport Association sep 2011 in Ethiopian Airlines academy
  • The year best employee Award Dec 2009 in Ethiopian Airlines in passenger sales Audit section.
  • best communication skill certificate awarded on 30hrs communication skill course on Nov 2008 Ethiopian Airlines Academy.

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About this resume

customer handling FROM Washington , District of Columbia RESUME

This is a resume for a customer handling in Washington, District of Columbia with experience working for such companies as Dryclean Direct and Ethiopian Airlines. The grade for this resume is 0 and is one of hundreds of customer handling resumes available on our site for free. Use these resumes as templates to get help creating the best customer handling resume.

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School Attended
Addis Ababa University College of commerce