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NCO Financial - Customer Finance Supervisor Resume Example

Elizabeth Richardson
XXXX XXXXXXXX XXXXX, North Charleston, SC 29418 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and dynamic professional with solid and diverse experience in customer service with in depth knowledge of  business operations processes. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions and providing administrative support critical to organizational success with proven ability to thrive in busy environments with positive results. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals at all levels from diverse cultural and socio-economic backgrounds

Experience
Customer Finance Supervisor 11/2008 to Present
NCO Financial Charleston, SC
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with operation manager and staff members as necessary.
  • Manage staff of 25 or more associates, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Take over calls regarding customer complaints and concerns as well as issuing credits and adjustments on customer accounts as needed.
  • Provide monitoring for quality assurance.
  • Initiate and manage payroll.

 

Patient Access Intern 12/2012 to 02/2013
East Cooper Medical Center Mt. Pleasant , SC
  • Verifications of Insurance.
  • Collected patient's liability and performed compliance check for all Medicare patient.
  • Collected and validated patient demographic and insurance information.
  • Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer and discharge activities.
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians
Customer Finance Lead 06/2003 to 11/2008
NCO Financial Charleston, SC
  • Provide adimistrative assistance to lead Supervisor.
  • Take inbound calls regarding payment, deposits, refunds, and assisted with escalated calls.
  • Assist customers with billing questions and concerns, scheduling of payment arrangements, and recurring payments.
  • Make outbound calls to cure delinquent accounts.
  • Assist management with training and coaching of new hires.
  • Input data as received regarding accounts and information given.
Customer Service Specialist 03/2000 to 06/2003
NCO Financial Charleston, SC
  • Compile information about new and existing accounts, enter account information into computers, and file related forms or other documents.
  • Confer with customers by telephone to provide information about products or services, establish accounts, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as offering services, refunding money, or adjusting bills.
Education
Associate of Arts: Business Administration Mar 2014 American InterContinental University - Atlanta, GA
Certificate: Medical Billing and Coding Mar 2013 Southeastern Institute - Charleston, SC
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Resume Details

This is a real resume for a Customer Finance Supervisor in North Charleston, South Carolina with experience working for such companies as Nco Financial, East Cooper Medical Center. This is one of the hundreds of Customer Finance Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Finance Supervisor resume.

Previous Companies:

  • NCO Financial
  • East Cooper Medical Center

Previous Job Positions:

  • Customer Finance Supervisor
  • Patient Access Intern
  • Customer Finance Lead
  • Customer Service Specialist

Schools:

  • American InterContinental University
  • Southeastern Institute

Level of Education:

  • Associate of Arts
  • Certificate

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