Delta Air Lines - Customer Experience Specialist Resume Example

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Lily Sanders
Professional Summary
A dependable and goal oriented professional with wide-ranging experience in customer service, healthcare insurance, banking operations and collections. Takes on all responsibilities and challenges as a motivational team player.  Significantly enhances and contributes to long term business success through accuracy, efficiency, dedication and quality of service. 
Customer Experience Specialist Feb 2010Present Delta Air Lines Salt Lake City, UT
  • Effectively listen, engage in conversation and build a relationship with customers by answering calls in an efficient, courteous, and accurate manner. 
  • Identifying customer issues quickly, making quality decisions, multi-tasking and interacting with a diverse global group of customer and colleagues.
  • Consistently offer additional services while speaking to the convenience of one-stop-shopping. 
  • Demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, ability to handle stressful situations, strong computer skills, flexibility in a fast-paced environment and the ability to learn quickly and think on their feet. 
  • Understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements
Customer Care/Help Desk Representative Jan 2008Dec 2009 CVS Caremark Salt Lake City, UT
  • Assisted pharmacies, physicians, and plan members in updating information, claims processing, and enrollment. 
  • Performed prior authorizations, verified eligibility, prescription coverage, and HIPAA information. 
  • Provided members with information on co-pays, deductibles, and answered questions on Medicare, Medicaid, and various health insurance coverages. 
  • Answered questions and educated customers on mail order services and retail prescription services. 
  • Offered covered alternatives for various medications. 
Reservations Representative Jan 2006Dec 2009 JetBlue Airways Salt Lake City, UT
  • Fielded 20-30 inbound calls per hour in regards to flight status, fare quotes, fees, scheduling, and website assistance. 
  • Organized travel arrangements for customers including air, car and hotel accommodations.
  • Solicit sales of new or additional services or products.
Fraud Specialist Jan 2003Dec 2008 Wells Fargo Bank Salt Lake City, UT
  • Lead, or participate in, fraud investigation teams.
  • Field inbound calls and conduct outbound calls to investigate and gather pertinent information. 
  • Reset and verify compromised information such as usernames, passwords, account numbers, etc 
  • Authorized temporary and permanent credits. 
  • Coached customers on preventive measures. 
  • Document all investigative activities.
  • Prepare written reports of investigation findings.
Bachelor of Science: Criminal Justice May 1998 California State University, Dominguez Hills Carson, CA

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About this resume

Customer Experience Specialist FROM West Valley City , Utah RESUME

This is a resume for a Customer Experience Specialist in West Valley City, Utah with experience working for such companies as Delta Air Lines and CVS Caremark. The grade for this resume is 0 and is one of hundreds of Customer Experience Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Experience Specialist resume.

School Attended
California State University, Dominguez Hills