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Delta Air Lines - Customer Experience Specialist Resume Example

Carter Lee
Professional Summary


Friendly and enthusiastic with 4 years of specialization in the air line industry.  Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Administration and Management
  • Customer and Personal Service
  • Sales and Marketing
  • Service Orientation
  • Time Management
  • Judgment and Decision Making
  • Coordination
  • Critical Thinking
Customer Experience Specialist Mar 2013Present Delta Air Lines Tampa, FL
  • Confer with customers to determine their service requirements and travel preferences.
  • Promote particular destinations, tour packages, and other travel services.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Passenger Service Agent Aug 2010Nov 2013 Air Wisconsin White Plains, NY
  • Respond to passengers' questions, requests, or complaints.
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
  • Determine or facilitate seating arrangements.
  • Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
  • Receive and post weather information and flight plan data, such as air routes and arrival and departure times.
  • Relay departure, arrival, delay, aircraft and airfield status, and other pertinent information to upline controlling agencies.
Assistant Manager Jun 2006Jul 2010 Bonavita Holding Corp. Bronx, NY
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Keep records of purchases, sales, and requisitions.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Bachelor of Science: Airport Management Vaughn College of Aeronautics and Technology Queens, NY
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Resume Details

This is a real resume for a Customer Experience Specialist in Lutz, Florida with experience working for such companies as Delta Air Lines, Air Wisconsin, Bonavita Holding Corp. This is one of the hundreds of Customer Experience Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Experience Specialist resume.

Previous Companies:

  • Delta Air Lines
  • Air Wisconsin
  • Bonavita Holding Corp

Previous Job Positions:

  • Customer Experience Specialist
  • Passenger Service Agent
  • Assistant Manager


  • Vaughn College of Aeronautics and Technology

Level of Education:

  • Bachelor of Science

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