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Lunchowl - Customer Experience Manager Resume Example

Irbon A. Rnoer
XXXXX XXXXX XXXXXXXX XXXX, Fairview Park, OH 44126 XXXXX XXXXX XXXXXXXX XXXX, 44126, Fairview Park OH | XXXXX XXXXXXXX | XXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented Customer Experience Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Skills
  • Customer and Personal Service
  • Sales and Marketing
  • Communications and Media
  • Troubleshooting
Experience
Customer Experience Manager 11/2014 to Current
LunchOwl Cleveland, OH
  • Oversee all communications with guests and ensure they feel heard.
  • Launch LunchOwl at new companies.
  • Re-market our program at set intervals to partner companies
  • Generate weekly menu, review of all 250+ flagged guests to ensure dietary needs are met.
  • Create monthly invoices for partner companies.
Freelance Writer 07/2007 to 10/2014
Demand Media Cleveland, OH
  • Revise written material to meet personal standards and to satisfy needs of clients, publishers, directors, or producers.
  • Prepare works in appropriate format for publication, and send them to publishers or producers.
Sales Account Manager 10/2005 to 07/2007
WWCD Columbus, OH
  • Brought in over $75,000 in new business in 2006.
  • Brought in over $100,000 in new business in 2007.
  • Wrote and produced commercials for clients
  • Managed and grew existing customer relationships.
Office Manager 05/2004 to 10/2005
FIFTH THIRD BANK Columbus, OH
  • Manage, track, and enhance skills and sales of six employees.
  • Exceeded loan volume by 50% for 2004 fiscal year.
Loan Representative 06/2002 to 05/2004
DOLLAR BANK Cleveland, OH
  • Surpassed loan goal by 100% during 2003 fiscal year.
  • Developed staff of four in cross selling and relationship building opportunities enabling them to exceed their monthly referral goals.
Market Development Specialist 04/2001 to 06/2002
WOIO/WUAB Cleveland, OH
  • Aggressively sought, obtained and developed new business clients.
  • Created unique opportunities for unconventional advertisers.
  • Utilized marketing software to create effective advertising strategies/schedules.
  • Negotiated commercial scheduling.
  • Oversaw commercial production for new advertisers.
Office Manager 07/1999 to 04/2001
FIFTH THIRD BANK Cleveland, OH
  • Sales and processing of equity lines, equity loans, auto loans, and credit card applications.
  • Manage, track, and enhance skills and sales of three employees.
Account Executive 08/1997 to 07/1999
TMP WORLDWIDE Cleveland, OH
  • Served as main advertising contact for customer base of over $1,100,000.
  • Provided input for creative design of Yellow Page advertisements.
Education
Bachelor of Arts: Communications Dec 1996 JOHN CARROLL UNIVERSITY - Cleveland , OH Father Michael J. Lavelle Fellowship winner WJCU Director of the Year
Master of Arts in Communications Management - Pending Thesis: Communication Management JOHN CARROLL UNIVERSITY - Cleveland , OH
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Resume Details

This is a real resume for a Customer Experience Manager in Fairview Park, Ohio with experience working for such companies as Lunchowl, Demand Media, Wwcd. This is one of the hundreds of Customer Experience Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Experience Manager resume.

Previous Companies:

  • LunchOwl
  • Demand Media
  • WWCD

Previous Job Positions:

  • Customer Experience Manager
  • Freelance Writer
  • Sales Account Manager
  • Office Manager
  • Loan Representative

Schools:

  • JOHN CARROLL UNIVERSITY

Level of Education:

  • Bachelor of Arts
  • Master of Arts in Communications Management - Pending Thesis

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