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Onstar - Customer Care Supervisor Resume Example

XXXXX XXXXXX XX, Warren, MI 48093
XXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Levi Perez
Professional Summary

Accomplished and energetic individual with a solid history of achievement in excellent customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, time management and problem solving.

Skills
  • Active Listening
  • Reading Comprehension
  • Customer and Personal Service
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Computers and Electronics
  • Operations Analysis
  • Instructing
  • Service Orientation
  • Systems Evaluation
  • Education and Training
  • Telecommunications
  • Troubleshooting
Experience
Onstar/ Minacs Warren, MI Customer Care Supervisor May 2013Present
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
Target Sterling Heights, MI Sales-Floor Member Jun 2012Dec 2013
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
Manor of Northwest Nursing Home Detroit, MI Intern Jan 2010Dec 2011
  • Prescribe or administer medication, therapy, and other specialized medical care to treat or prevent illness, disease, or injury.
  • Analyze records, reports, test results, or examination information to diagnose medical condition of patient.
  • Collect, record, and maintain patient information, such as medical history, reports, and examination results.
  • Advise patients and community members concerning diet, activity, hygiene, and disease prevention.
  • Monitor patients' conditions and progress and reevaluate treatments as necessary.
Education
Eastern Michigan University Ypsilanti , MI Bachelor of Science: Nursing May 2018
Henry Ford II Sterling Heights , MI High School Diploma Jun 2011
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Resume Details

This is a real resume for a Customer Care Supervisor in Warren, Michigan with experience working for such companies as Onstar, Minacs, Target. This is one of the hundreds of Customer Care Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care Supervisor resume.

Previous Companies:

  • Onstar
  • Minacs
  • Target

Previous Job Positions:

  • Customer Care Supervisor
  • Sales Floor Member
  • Intern

Schools:

  • Eastern Michigan University
  • Henry Ford II

Level of Education:

  • Bachelor of Science
  • High School Diploma

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