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Chauvet Lighting - Customer Care Specialist Resume Example

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Camila Foster
Professional Summary

Accomplished and goal oriented with a high level of customer satisfaction and meeting aggressive business goals with a solid history of achievement in administrative and management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include operation, administration , and customer service.

Skills
Understanding the strategic role of human resource to the core functions of total rewards, talent management, organizational development, human resource information systems, and employee and labor relations human resource management degree has helped me to craft policies that get results within leadership role assigned.
Education
Master of Science: Human Resource Management, May 2015 Strayer University - Fort Lauderdale, Florida
Bachelor of Arts: Business Administration, Jan 2011 Everest University - Pompano Beach, Florida

Awards

Dean's List, Fall 2010

Emerging Leader and top insider sales team at TD Bank, May 2009

Outstanding Academic Achievement at Strayer University, May 2015

Experiences
Customer Care Specialist, 10/2013 to Present
Chauvet Lighting Sunrise, Fl
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Estimate freight or postal rates and record shipment costs and weights.
  • Track delivery progress of shipments.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Lead Teller, 12/2008 to 06/2012
TD Bank Lauderhill, Florida
  • Oversee the flow of cash or financial instruments.
  • Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
  • Recruit staff members and oversee training programs.
  • Review reports of securities transactions or price lists to analyze market conditions.
  • Establish guidelines for procedures and policies that comply with new and revised regulations and direct their implementation.
  • Plan, supervise, and review work of assigned subordinates.
  • Explain to clients the personal financial advisor's responsibilities and the types of services to be provided.
  • Supervise auditing of establishments, and determine scope of investigation required.
  • Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
Customer Service Analyst, 04/2006 to 12/2008
BankAtlantic Fort Lauderdale, Florida
  • Resolves product or service problems by clarifying the customer's complaint.
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
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Resume Details

This is a real resume for a Customer Care Specialist in PELHAM, New York with experience working for such companies as Chauvet Lighting, Td Bank, Bankatlantic. This is one of the hundreds of Customer Care Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care Specialist resume.

Previous Companies:

  • Chauvet Lighting
  • TD Bank
  • BankAtlantic

Previous Job Positions:

  • Customer Care Specialist
  • Lead Teller
  • Customer Service Analyst

Schools:

  • Strayer University
  • Everest University

Level of Education:

  • Master of Science
  • Bachelor of Arts

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