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Calling Solutions - customer care specialist Resume Example

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San Antonio, TX 78229
78229, San Antonio TX
Professional Summary

Accomplished and energetic Customer Service Representative with a solid history of achievement in telecommunications and Sales and  Motivated worker with strong organizational and prioritization abilities. Areas of expertise include customer service, multi-screen navigation, sales and tech support.  

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Reading Comprehension
  • Computers and Electronics
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
  • Telecommunications
Experience
customer care specialist May 2014Current Calling Solutions San Antonio, TX
  • Typing, oral and written skills, customer service, multiple screens navigation, troubleshooting.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer customers' questions about products, prices, availability, or credit terms, quote prices, credit terms specifications.
  • Negotiate prices or terms of sales or service agreements.
  • Provide customers with ongoing technical support.
  • Demonstrate and explain the operation and use of products.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Customer Care Specialist Oct 2013Jan 2014 Connexion Point San Antonio, TX
  • Making and answering inbound/outbound calls, POS for Health Insurance, managing customers accounts,payments and arrangements Accomplishments Meeting my team requirements and making sure the customer understood the products that we were offering.
  • Skills Used Multi-screen uses, navigating, 40wpm, listening and organization skills.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
Customer Service Representative Oct 2011Jan 2012 Afni Inc San Antonio, TX
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Obtain and examine all relevant information of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Solicit sales of new or additional services or products.
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Demonstrate and explain the operation and use of products.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
  • Obtain credit information about prospective customers.
  • Receive payments and post amounts paid to customer accounts.
  • Answer customer questions regarding problems with their accounts.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Receptionist Jan 2006Dec 2011 ABI Lawn Service San Antonio, TX
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Prepare customer invoices and accept payment.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Customer Care Agent Sep 2007Oct 2008 Marriott Reservations San Antonio, TX
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Quote prices, credit terms specifications.
  • Negotiate prices or terms of sales or service agreements.
Education
High School Diploma: General Studies Oct 2008 Continental Academy San Antonio, TX
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Resume Details

This is a real resume for a customer care specialist in San Antonio, Texas with experience working for such companies as Calling Solutions, Connexion Point, Afni Inc. This is one of the hundreds of customer care specialist resumes available on our site for free. Use these resumes as templates to get help creating the best customer care specialist resume.

Previous Companies:

  • Calling Solutions
  • Connexion Point
  • Afni Inc

Previous Job Positions:

  • Customer Care Specialist
  • Customer Service Representative
  • Receptionist
  • Customer Care Agent

Schools:

  • Continental Academy

Level of Education:

  • High School Diploma

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