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Xerox - Customer Care Service Assistant Resume Example

Grace Gray
XXX XXXXXXX XXXX XXXX X , Collierville , TN 38017 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Professional Summary

Seasoned customer service agent with more than 9 years of experience in fast-paced call center environment. Excellent time management and customer support skills. Track record of achieving exceptional results in recording and solving issues while chatting and emailing with customers.

Skills
  • Computers and Electronics
  • Time Management
  • Troubleshooting
  • Installation
  • Customer and Personal Service
  • Active Listening
  • Reading Comprehension
  • Writing
Experience
Customer Care Service Assistant 09/2007 to Present
Xerox Bartlett, TN
  • Assist customers with troubleshooting hardware and software issues for their printers and fax machines via chat, email, and phone.
  • Create, maintain, and enter customer information into databases. Highly proficient with systems such as the following: CRM by SAP, BoldChat, KANA, and Oracle.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review warranty terms to determine whether a particular issue is covered by warranty. Process swaps and service requests as needed.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Assess call center needs through surveys, interviews with employees, focus groups, or consultation with managers and supervisors.
  • Assist with reviewing quality scores and explaining deductions to the customer service agents.
Customer Service Representative 03/2006 to 09/2007
Alorica Tulsa, OK
  • Conferred with customers by telephone to support their cellular devices and discuss current billing activity.
  • Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Reviewed insurance terms to determine whether a particular loss was covered by insurance.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma: May 2004 Homeschool - Greenville, MS
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Resume Details

This is a real resume for a Customer Care Service Assistant in Collierville, Tennessee with experience working for such companies as Xerox, Alorica. This is one of the hundreds of Customer Care Service Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care Service Assistant resume.

Previous Companies:

  • Xerox
  • Alorica

Previous Job Positions:

  • Customer Care Service Assistant
  • Customer Service Representative

Schools:

  • Homeschool

Level of Education:

  • High School Diploma

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