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Rent A Center - Customer Care Representative Resume Example

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XXXXX XXXXX XX XX
Snohomish, WA 98290
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
Zoey Brooks
Professional Summary

Goal-oriented Sales Operations Administrator dedicated to high levels of customer satisfaction and meeting aggressive business goals. Tenacious work ethic and motivated leader with specialized knowledge in Management and customer relations.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Active Learning
  • Judgment and Decision Making
  • Administration and Management
  • Complex Problem Solving
  • Time Management
  • Computers and Electronics
  • Troubleshooting
Experience
Customer Care Representative Nov 2012Feb 2014 Rent A Center Walla Walla , Wa
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, any anticipated delays, and payments due or past due.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Check inventory records to determine availability of requested merchandise.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Adjust inventory records to reflect product movement.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
  • Recommend merchandise or services that will meet customers' needs
  • Monitor and ensure total customer satisfaction 
  • Create manage and execute plans to increase sales and profits    
  • Monitor and improve sales skills of all employees 
  • Set specific goals for store performance and employee training and development 
  • Provide leadership and guidance 
  • Budgeting, pencil profit system and report analysis 
  • Inventory management and security of all store assets 
  • Delivering and setting up products in customers' homes
  • Using collections program to ensure timely customer payments 
  • Servicing, picking up and refurbishing customer's product 
  • Assisting with sales, merchandising and store maintenance activities 
  • Daily deposits to the bank, nightly count down of cash drawer and sending end of days sales

Route Manager Jul 2000Aug 2009 Schwans Inc Walla Walla , Wa * Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business daily.
* Completes all assigned route and building days according to schedule determined by manager.
*Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner.
*Follows guidelines of Good Sales Practices, including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor.
*Informs customers of new products and special promotions.
*Other duties consistent with sales and route positions.
Compensation and Schedule
*Manage Thousands of dollars in cash and checks
Daily deposit's.
*Running a handheld computer to take orders and to log in hours.
*Send sales at end of day.
*Daily truck inspections and follow DOT guidelines 
*Manage truck inventory
3rd Level Tech. May 1997Jul 2000 Sykes Inc. Milton-Freewater, Or *Tech support for trouble shooting on computer systems for    customers over the phone.
*Managed and over see 300-400 Level 1 and Level 2 floor techs at one time.
*Helped Level 1 and 2 techs with trouble shooting when they couldn't solve customers issue over the phone. 
*Addresses complaints and work to resolve customers  matters that 1 and 2 floor techs may not have been able to  handle.
*Research and solve technical issues for computer  company.
*Handled matters between Sykes and computer company that we contracted with. 
Education
Select Your Degree: General Studies Walla Walla, Wa Walla Walla Community College
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Resume Details

This is a real resume for a Customer Care Representative in Snohomish, Washington with experience working for such companies as Rent A Center, Schwans Inc, Sykes Inc. This is one of the hundreds of Customer Care Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care Representative resume.

Previous Companies:

  • Rent A Center
  • Schwans Inc
  • Sykes Inc

Previous Job Positions:

  • Customer Care Representative
  • Route Manager
  • 3rd Level Tech

Schools:

  • Walla Walla Community College

Level of Education:

  • Select Your Degree

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