Cvs Caremark - Customer Care Representative Resume Example

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Emily Bell

XXXX XX XX XXXX, Hialeah, FL 33018

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Dedicated Customer Care Rep with 10 plus years of experience combining customer service and management expertise in Call Center and Customer Service. Goal oriented and dedicated to high levels of customer satisfaction.

Skills

Customer and Personal Service Active Listening Service Orientation Inventory High cash handling amounts People Skills

Experience

Customer Care Representative Dec 2013－Feb 2014 Cvs Caremark － Miramar, Fl

Obtain customers'''''''' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Receive and respond to customer complaints.
Collect payment for medication, record transactions, obtain credit card information for further processing.

Life Insurance Agent Aug 2013－Sep 2013 American Income Life － Miami Lakes, Fl

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Calculate premiums and establish payment method.

Customer Care Jan 2012－Aug 2013 Alert Link － Margate, Fl

Answer calls in a professional and timely matter.
Assist customers with profile updating.
Take in-bound calls
Route call to appropriate department
Assist customersw with medical alert braclet

Trainer, Bartender, Manager Sep 2002－Jun 2011 Flanigans Seafood Bar & Grill － Hialeah, Fl

Top 5 in sales for more than 6 months
Prepare staff work schedules.
Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers'' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Order or requisition supplies and equipment for tables and serving stations.

Education