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Putman Travel - Customer Care Coordinator Resume Example

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Htesia Oarsnedn
XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
XXXX XXXX XXXXX XX
Greenville, SC 29615
29615, Greenville SC
Summary
I am an enthusiastic caring individual. I am reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Working in Customer Service help me gain patience, and better my communication skills. It has been my goal to complete school and gain great knowledge to be the best Medical Assistant that I can be. I perform routine account-related transactions, refer customers to the appropriate line of business for products not supported, I solve problems and investigate as well as resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. I am a Certified Medical Assistant with expert knowledge of medical terminology and HIPPA compliance with great support quality patient care and education. I am highly trained with strong clinical abilities and a successful career in both clinical and administrative work. 

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Speaking
  • English Language
  • Persuasion
  • Social Perceptiveness
  • Critical Thinking
  • Reading Comprehension
  • Active Learning
  • Complex Problem Solving
  • Judgment and Decision Making
  • Writing
  • Coordination
  • Public Safety and Security
  • Time Management
  • Monitoring
  • Systems Analysis
  • Learning Strategies
  • Education and Training
  • Telecommunications
Experience
Customer Care Coordinator Apr 2012Current
Customer Service Agent Current Putman Travel Greenville, SC
  • As a coordinator at Putman Travel I would assist members make reservations online via chats and over the phone for vacations.
  • I would take online chats and phone calls at the same time.
  • I am very good at multitasking.
  • I answered questions about the products, websites, and vacation trips.
  • I would greet visitors, and members as well as determine their needs and contact the appropriate department.
  • I collected customer feedback and made process changes to exceed customer satisfaction goals, and made reasonable procedure exceptions to accommodate unusual customer requests.
  • I provide accurate and appropriate information in response to customer inquiries, and demonstrated mastery of customer service call script within specified time frames.
  • I address customer service inquiries in a timely and accurate fashion, as well as maintained up-to-date records at all times.
  • I developed effective relationships with all call center departments through clear communication.
  • I ran reports and supplied data to fulfill customer report requirements, worked with upper management to ensure appropriate changes were made to improve customer satisfaction, and built customer loyalty by placing follow-up calls for customers who reported product issues.
  • I formulated and enforced Service Center policies, procedures and quality assurance measures, and trained staff on how to improve customer interactions.
Customer Care Rep Apr 2011Apr 2012 Sykes Enterprise Greenwood, SC
  • I collected customer feedback and made process changes to exceed customer satisfaction goals, and made reasonable procedure exceptions to accommodate unusual customer requests.
  • I provide accurate and appropriate information in response to customer inquiries, and demonstrated mastery of customer service call script within specified time frames.
  • I address customer service inquiries in a timely and accurate fashion, as well as maintained up-to-date records at all times.
  • I developed effective relationships with all call center departments through clear communication.
  • I ran reports and supplied data to fulfill customer report requirements, worked with upper management to ensure appropriate changes were made to improve customer satisfaction, and built customer loyalty by placing follow-up calls for customers who reported product issues.
  • I formulated and enforced Service Center policies, procedures and quality assurance measures, and trained staff on how to improve customer interactions.
Cashier Feb 2010Apr 2012 Sonic SC
  • As a cashier I sold additional menu items, beverages and desserts to increase restaurant profits.
  • I took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner, correctly received orders, processed payments and responded appropriately to guest concerns.
  • I served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • I mastered at resolving guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • I prepared and packaged menu items into bags or trays and placed drink orders into carriers.
  • I prepared and served beverages such as coffee, tea and fountain drinks, and quickly and efficiently processed payments and made accurate change.
  • I mastered Point of Sale (POS) computer system for automated order taking, and I carefully maintained sanitation, health and safety standards in all work areas.
  • As a cashier I closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • I frequently washed and sanitized hands, food areas and food preparation tools.
  • I gathered information and performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps and cleaned food preparation areas, cooking surfaces, and utensils.
  • I prepared items according to written or verbal orders, working on several different orders simultaneously.
  • I enjoyed scheduling activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Education
Associate of Science: Medical Assistant Jan 2015 Virginia College Greenville, SC, USA Medical Assistant
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Resume Details

This is a real resume for a Customer Care Coordinator in Greenville, South Carolina with experience working for such companies as Putman Travel, Sykes Enterprise, Sonic. This is one of the hundreds of Customer Care Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care Coordinator resume.

Previous Companies:

  • Putman Travel
  • Sykes Enterprise
  • Sonic

Previous Job Positions:

  • Customer Care Coordinator
  • Customer Service Agent
  • Customer Care Rep
  • Cashier

Schools:

  • Virginia College

Level of Education:

  • Associate of Science

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